Busra Etlik
Wallan,VIC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration/Receptionist
Venture Egg/Bespoke Marketing
01.2021 - 06.2024
- Managed front desk operations and ensured warm greetings for clients and visitors.
- Coordinated appointment scheduling and maintained organized calendars for staff.
- Handled incoming phone calls, directing inquiries to appropriate departments promptly.
- Streamlined procurement processes by coordinating office supplies inventory effectively.
- Processed incoming and outgoing mail to ensure timely distribution.
- Collaborated with team members to enhance administrative efficiency.
- Directed incoming calls to relevant personnel or departments for quick resolution.
Hospitality /Customer Service
Degani Restaurant
01.2019 - 01.2021
- Provided excellent customer service in fast-paced dining environments.
- Supported team members during busy shifts to ensure smooth operations.
- Trained new staff on procedures and restaurant policies to ensure compliance.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Sales Consultant
Travelex Currency Exchange
01.2017 - 01.2019
- Advised customers on currency exchange options and market trends.
- Collaborated with team members to enhance product knowledge and sales strategies.
- Processed international money transfers efficiently using company systems.
- Promoted special offers to increase customer engagement and satisfaction.
- Worked with fellow sales team members to achieve group targets.
Service Supervisor/Retail Shop Assistant
Woolworths Pty Ltd
01.2011 - 01.2017
- Supervised daily operations to ensure compliance with company standards.
- Trained and mentored team members on best practices and customer service.
- Managed scheduling to ensure adequate coverage during peak hours.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Built strong relationships with customers through effective communication skills.
Education
High School Diploma -
Amity College
Sydney, NSW11-2009
Skills
- Customer service and support
- Cash handling and compliance
- Foreign currency transactions
- Sales target achievement
- Accurate cash management
- Operational compliance adherence
- Business development strategies
- Customer complaint resolution
- Database management systems
- Inventory control
- Marketing campaign execution
- Occupational safety practices
- Online presence optimization
- Performance evaluation
- Point of sale systems
- Quality assurance
- Regulatory compliance oversight
- Senior management leadership
- Stakeholder engagement strategies
Certification
• Certificate III Individual Support (Disability) - Current
• Traffic Control RIIWHS205E
• Traffic Management RIIWHS302E
• Certificate II in Animal Care
• Certificate II in Financial Services
• Traffic Control RIIWHS205E
• Traffic Management RIIWHS302E
• Certificate II in Animal Care
• Certificate II in Financial Services
Volunteering And Leadership
Volunteering
South Perth City Council, Animal Attendant, Western Australia, 2017/2018.
Leadership
- Effective Communication: Skilled in clearly articulating ideas and actively listening to foster understanding and collaboration within teams.
- Team Management: Experienced in delegating tasks, motivating team members, and building a positive, productive work environment.
- Conflict Resolution: Adept at mediating disagreements, maintaining professionalism, and promoting harmony to ensure team cohesion.
- Strategic Planning: Proficient in setting goals, developing actionable strategies, and adjusting plans to achieve organizational objectives.
- Mentorship: Committed to coaching and supporting team members’ growth, enhancing overall team performance and development.
Languages
English
Native/ Bilingual
Turkish
Full Professional
References
- Caillin Clyne ( Manager of Venture Egg Financial Services ) - 0423 737 898
- Bahtisen Anaz ( Supervisor of Degani Restaurant ) - 0407 853 475
Timeline
Administration/Receptionist
Venture Egg/Bespoke Marketing
01.2021 - 06.2024
Hospitality /Customer Service
Degani Restaurant
01.2019 - 01.2021
Sales Consultant
Travelex Currency Exchange
01.2017 - 01.2019
Service Supervisor/Retail Shop Assistant
Woolworths Pty Ltd
01.2011 - 01.2017
High School Diploma -
Amity College