Busra Kilic
Regents Park,NSW
Summary
My name is Busra Ilana Kilic. I am of 20 years of age and I am very interested in finding out more about this role.
- I have completed studying certificate III in business administration with Granville TAFE.
- I have also completed studying customer engagement with Australian Apprenticeships.
I would enjoy meeting with you because of our shared interest. I strongly believe I will be the perfect candidate for this role as I have all the skills required in the job details.
I’d love to schedule a time to discuss my suitability for this position within the next couple of weeks.
Sincerely,
Busra Ilana Kilic
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Services Australia
2021.07 - 2022.12
- Took inbound phone calls as an essential worker for Services Australia in a high volume busy call centre as a call centre officer.
- Had experience in 3 departments such as Centrelink, Medicare and Child Support.
Customer service representative
NDIS Quality and Safeguards Commission
2021.03 - 2021.07
- Was a part of the registration team with the NDIS Quality and Safeguards commission.
- My role ended here in July 2021.
- I would process applications for new NDIS provider's or already exisiting ones.
- I would make outbound phone calls when required and send emails to NDIS newly registered companies or trust’s etc.
Customer Service Representative
Australian Taxation Office
2020.07 - 2021.03
- Worked for the Australian Taxation Office in an inbound and outbound call centre.
- My role with the ATO was to take inbound & make outbound phone calls to our clients and tax agents etc.
- I have also completed correspondence work for forms, change of name, change of details etc for our clients when required to do so.
- I have a very strong role with engaging with frustrated clients that are upset and frustrated.
- I have also dealt with 2 individual departments in relation to TFN's, clients inquiring about their tax refunds, explaining their HELP debts and tax agents, accountants etc.
Sales Assistant
Hotspot Auto's
2019.05 - 2020.10
- Assisting a sales person with help around customers
- Greeting & engaging with customers when arriving
- Answering phone calls for inquiries as well as answering social media page inquiries
- Organising & calling/ scheduling times for cars etc.
Education
Certificate I - IV in Customer engagement - Certificate 3 - Office Technology
Granville Tafe
02.2021
Skills
- Customer Service
- Sales
- Cold Calling
- Financial Management
- Administration
- Computer Management
- Organising
- Office Management
- Office Administration
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Reconciliation
- Computer Operation
- Typing
- Data Entry
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Services Australia
2021.07 - 2022.12
Customer service representative
NDIS Quality and Safeguards Commission
2021.03 - 2021.07
Customer Service Representative
Australian Taxation Office
2020.07 - 2021.03
Sales Assistant
Hotspot Auto's
2019.05 - 2020.10
Certificate I - IV in Customer engagement - Certificate 3 - Office Technology
Granville Tafe