Byron Bennett
Melbourne,Australia
Summary
Motivated and tech-savvy professional with strong experience in customer engagement, online communication, and problem-solving. Confident working across digital platforms, managing social media content, and supporting customers in fast-moving online environments. Known for being reliable, adaptable, and easy to work with. Keen to contribute to a remote team where I can apply my strengths in communication, organisation, and creating positive customer experiences while learning and growing in online operations or social media work.
Overview
4
4
years of professional experience
Work History
Nike Specialist
Nike
03.2025 - 12.2025
- Developed and implemented efficient inventory management processes to ensure product availability.
- Collaborated with cross-functional teams to enhance customer engagement strategies on digital platforms.
- Analyzed market trends to inform product development and merchandising decisions.
- Streamlined communication between departments, improving project turnaround times by enhancing collaboration tools.
- Provided training sessions for new team members on operational procedures and company policies.
- Assisted in executing marketing campaigns, contributing to brand visibility and community outreach initiatives.
Nike Social Media Manager
Nike
03.2025 - 12.2025
- Developed and executed social media content strategies to enhance brand engagement.
- Analyzed audience insights and trends to optimize content performance across platforms.
- Collaborated with cross-functional teams to align marketing campaigns with social media initiatives.
- Managed day-to-day social media accounts, ensuring timely responses and interactions with followers.
- Trained junior team members on best practices for social media management and content creation.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Bennetts Winery Social Media Manager
Bennetts on the Ballerine
01.2024 - 12.2024
- Developed and executed social media strategies to enhance brand visibility across platforms.
- Curated engaging content tailored to target audience preferences and trends.
- Analyzed performance metrics to refine social media campaigns and improve engagement rates.
- Collaborated with cross-functional teams to align marketing initiatives with business goals.
- Trained junior team members on effective social media management techniques and tools.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
CUSTOMER SERVICE & SALES ASSOCIATE
Bennett's Winery
01.2024 - 05.2024
- Delivered personalized service to over 50+ guests per shift, ensuring a memorable experience
- Guided customers in selecting the right products, enhancing sales and engagement
- Processed cash and card transactions efficiently while maintaining accuracy
- Supported teammates in a fast-paced retail setting, contributing to a positive work environment
RETAIL & CUSTOMER SERVICE ASSISTANT
Tasman AV
06.2023 - 12.2023
- Assisted customers in choosing the right technology products, ensuring they found the best solutions
- Helped troubleshoot basic product issues, improving customer trust and satisfaction
- Developed strong problem-solving skills in a high-energy retail setting
- Maintained a clean and organized sales floor to optimize customer experience
OFFICE & ADMIN ASSISTANT
Epic Agile
01.2022 - 09.2022
- Managed administrative tasks, improving efficiency and organization
- Provided customer and client support, handling inquiries professionally
- Assisted in streamlining operations through effective time management
Education
HIGH SCHOOL DIPLOMA -
Caulfield Grammar School
BACHELOR OF BUSINESS - ENTREPRENEURSHIP/MARKETING
RMIT University
02.2025
Skills
- Customer Service & Relationship Building
- Food & Beverage Assistance (Serving, Delivering Orders)
- Teamwork & Collaboration
- Time Management & Task Prioritization
- Customer service
- Time management
- Listening skills
- Excellent people skills
- Money handling
- Goal oriented
- Exceptional customer service
- Task prioritization
- Product sales
- Sales strategies
- Sales development
- Customer needs assessment
- Adapt to diverse groups
- Customer engagement
- Retail Sales & Product Knowledge
- Cash Handling & POS System Operation
- Problem-Solving & Adaptability
- Brand Engagement & Product Demonstrations
- Teamwork and collaboration
- Problem-solving
- Problem-solving skills
- Reliable and punctual
- Flexible schedule
- Outgoing personality
- Relationship building
- Store opening and closing
- Client service
- Meeting deadlines
- Sales expertise
- Policy and procedure adherence
- Friendly and outgoing
- Positive and professional
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Technical communication
- Supply management
- Emergency response
- Resource allocation
- Coaching and mentoring
- Continuous improvement
- Compliance monitoring
- Risk management
- Knowledge sharing
- Operational enhancement
- Multitasking
- Team building
- Teamwork
- Team leadership
- Operational efficiency
- Interpersonal skills
- Goal setting
- Professionalism
- Strategic planning
Timeline
Nike Specialist
Nike
03.2025 - 12.2025
Nike Social Media Manager
Nike
03.2025 - 12.2025
Bennetts Winery Social Media Manager
Bennetts on the Ballerine
01.2024 - 12.2024
CUSTOMER SERVICE & SALES ASSOCIATE
Bennett's Winery
01.2024 - 05.2024
RETAIL & CUSTOMER SERVICE ASSISTANT
Tasman AV
06.2023 - 12.2023
OFFICE & ADMIN ASSISTANT
Epic Agile
01.2022 - 09.2022
BACHELOR OF BUSINESS - ENTREPRENEURSHIP/MARKETING
RMIT University
HIGH SCHOOL DIPLOMA -
Caulfield Grammar School