Summary
Overview
Work History
Education
Skills
References
Timeline
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Byron Briones-Hancock

Sydney,NSW

Summary

Experienced and motivated hospitality professional seeking a managerial position to leverage my extensive customer service experience, strong leadership skills, and commitment to operational excellence. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams ranging from 10-30 staff depending on time of the year. Highly organised, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

7
7
years of professional experience

Work History

Supervisor

Cabana Bar
02.2022 - Current
  • Managed daily bar operations including opening and closing procedures
  • Supervised and trained new staff to ensure high standards of service
  • Organized and managed private functions and events
  • Oversaw inventory, handled stock deliveries, and ensured accurate batching of cocktails
  • Maintained excellent customer service and handled customer inquiries and complaints.

Bartender

Cabana Bar
12.2021 - 02.2022
  • Managed daily bar operations including opening and closing procedures
  • Supervised and trained new staff to ensure high standards of service
  • Organized and managed private functions and events
  • Oversaw inventory, handled stock deliveries, and ensured accurate batching of cocktails
  • Maintained excellent customer service and handled customer inquiries and complaints.

Cocktail Bartender

Gin Lane
03.2021 - 06.2021
  • Opened and closed the bar, ensuring all operations were conducted smoothly
  • Trained new staff on cocktail preparation and customer service techniques
  • Maintained a clean and organized work environment.

Christmas Casual

Elite Supplements
08.2020 - 02.2021
  • Advised customers on supplement choices and ensured they received appropriate products
  • Managed stock levels and processed orders efficiently.

Event Promoter

Genesis Events
10.2017 - 01.2018
  • Promoted events through social media and other marketing channels
  • Sold tickets and handled customer inquiries.

Education

Certificate III in Hospitality -

Allara Learning
01.2023

Bachelor’s Degree in Strength and Conditioning Sports Coaching -

01.2021

Certificate IV in Health and Fitness -

St Leonards TAFE
01.2018

Certificate III in Health and Fitness -

Meadowbank TAFE
01.2017

Muirfield High School -

01.2016

High Performance Decisions Certificate -

Australian Sports Commission

First Aid Certificate -

RSA -

Skills

  • Leadership
  • Team management
  • Training and development
  • Task delegation
  • Customer Service
  • Effective communication
  • Problem-solving
  • Client relations
  • Operational Excellence
  • Inventory management
  • Quality control
  • Process improvement
  • Technical Proficiency
  • Strong computer skills
  • POS systems
  • Microsoft Office
  • Personal Attributes
  • Detail-oriented
  • Positive attitude
  • Presentable
  • Staff Management
  • Processes and procedures
  • Industrial hygiene
  • Staff Development
  • Employee Motivation
  • Waste Reduction
  • Staff Discipline

References

Available upon request.

Timeline

Supervisor

Cabana Bar
02.2022 - Current

Bartender

Cabana Bar
12.2021 - 02.2022

Cocktail Bartender

Gin Lane
03.2021 - 06.2021

Christmas Casual

Elite Supplements
08.2020 - 02.2021

Event Promoter

Genesis Events
10.2017 - 01.2018

Certificate III in Hospitality -

Allara Learning

Bachelor’s Degree in Strength and Conditioning Sports Coaching -

Certificate IV in Health and Fitness -

St Leonards TAFE

Certificate III in Health and Fitness -

Meadowbank TAFE

Muirfield High School -

High Performance Decisions Certificate -

Australian Sports Commission

First Aid Certificate -

RSA -

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Byron Briones-Hancock