Byron Hall
Rochedale,QLD
Summary
Results-focused management professional offering twenty five years of progressive leadership experience. Transforming high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. With a very strong customer service focus giving exceptional outcomes. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
Manager
IOR Group
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
State Operations Manager
PFM Logistics
05.2023 - 01.2024
- Managed all warehouse functions, allocated personnel to tasks, developed and maintained company procedures and processes, scheduled and maximized interstate fleet, managed key accounts, managed and developed OH&S procedures and policies, recruited company employees, managed third-party contractors, provided staff training and mentoring.
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Negotiated contracts and agreements with vendors/partners on behalf of the organization.
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
- Developed and executed strategic plans to achieve business goals and drive growth.
- Maintained thorough documentation of all operations activities, ensuring accuracy in reporting metrics.
- Trained and guided team members to maintain high productivity and performance metrics.
National Logistics Manager
Infinity Pathology
03.2022 - 05.2023
- Scheduled rosters within the courier division, recruited and managed national courier team, allocated resources nationally and managed fleet, liaised with sales for best outcomes, managed same day priority services, managed stores facility, maintained OH&S policies and procedures, implemented and maintained chain of custody procedures, conducted staff appraisals and reviews, mentored and motivated staff.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Resolved shipping discrepancies by coordinating customer and courier communications.
Operations Manager
Rock n Soil
02.2018 - 03.2022
- Scheduled rosters for sales/yard and drivers, procured and arranged logistics, implemented inventory system and POS system, designed and project managed new shop/back of house, managed fleet, implemented OH&S procedures, monitored stock levels, tracked P/L reporting, recruited, trained and mentored operational and sales staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Branch Manager
Snapes Project Management
01.2016 - 01.2018
- Managed fleet, recruited new personnel, developed service structures, implemented warehouse systems, managed external suppliers, provided customer care representation, scheduled company interstate fleet, provided leadership and mentorship, implemented WH&S procedures.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
Dutt Transport
01.2010 - 01.2016
- Managed all warehouse functions, developed and maintained company procedures and processes, scheduled company interstate fleet, managed key accounts, managed and developed OH&S procedures and policies, recruited company employees and sub-contractors, managed third-party suppliers, provided staff training and mentoring, monitored and reported P/L budgeting.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Operations Manager
Kent Removals
01.2005 - 01.2010
- Mentored, coached and trained team members, scheduled fleet and rail bookings, recruited and trained new employees, optimized customer experience, managed fleet maintenance, resolved problems for customers and employees, managed P/L budgeting, purchased company assets and packing materials.
Operations Manager
Crown Relocations
01.2000 - 01.2005
- Oversaw scheduling for transportation employees, coordinated with freight forwarders, established transportation cost standards, evaluated and reconfigured systems, forecasted manpower requirements, contacted customers prior to delivery, mentored, coached and trained team members, identified inefficiencies and made recommendations for process improvements.
Operations & Warehouse Manager
BOB Carriers
01.1991 - 01.1999
- Loaded and unloaded delivery vehicles, contacted customers prior to delivery, forecasted manpower requirements, inspected product load, operated powered lift trucks and forklifts, installed protective bracing and strapping, unloaded freight, stacked and transported consignments, completed OH&S training, maintained accurate stock records.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
Diploma in Project Management - Project Management
TAFE Brisbane
Brisbane, QLD01.2007
No Degree - Business Management
NZIM Christchurch
Christchurch, New Zealand01.1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Budget Control
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Negotiation and Conflict Resolution
Licensescertificates
- MR Heavy Vehicle License
- LF (Forklift) License
- RS (Reach stacker) License
- White Card
Summaryofachievements
- Operations management
- Staff development
- Supervision and training
- Complex problem solving
- Budget management
- Shipment consolidations planning
- Warehouse and fulfillment
- Cost reduction and containment
- Productivity improvement specialist
Timeline
Manager
IOR Group
01.2024 - Current
State Operations Manager
PFM Logistics
05.2023 - 01.2024
National Logistics Manager
Infinity Pathology
03.2022 - 05.2023
Operations Manager
Rock n Soil
02.2018 - 03.2022
Branch Manager
Snapes Project Management
01.2016 - 01.2018
Branch Manager
Dutt Transport
01.2010 - 01.2016
Operations Manager
Kent Removals
01.2005 - 01.2010
Operations Manager
Crown Relocations
01.2000 - 01.2005
Operations & Warehouse Manager
BOB Carriers
01.1991 - 01.1999
Diploma in Project Management - Project Management
TAFE Brisbane
No Degree - Business Management
NZIM Christchurch
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