Summary
Overview
Work History
Education
Skills
Timeline
References
Awards
References
Generic

Byron Holt

Fernhill

Summary

It is my objective to diversify skills and apply them within a dynamic and ever changing sector that fosters growth, development and career opportunities. My vast management experience working for one of Australia's largest retail organisations has enabled me to build my business & financial acumen, develop managerial & operational effectiveness and oversee strategic developments that have delivered successful business outcomes across my career. I have a strong ability to adapt to change management and build a culture where my team, stakeholders and customers are at the core of all my business success.

Overview

12
12
years of professional experience

Work History

Management Consultancy

Byron Holt Management Consultancy
01.2024 - Current
  • Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
  • Implemented loss prevention strategies, minimising instances of theft or damage to store merchandise.
  • Strengthened team collaboration through effective communication and active participation in staff meetings.
  • Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.
  • Collaborated with fellow consultants to create a positive work environment that fostered teamwork and productivity.
  • Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
  • Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organisation.

Regional Retail Manager NSW/ACT/QLD

Salt&Pepper Homewares
06.2024 - 04.2025
  • Developed, trained and managed over 30 Store managers across stores network across Australia.
  • Conducted performance evaluations for store managers, identifying areas for improvement and recommending appropriate training or development opportunities.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Collaborated with store managers to set achievable sales targets, monitoring progress towards goals on a weekly basis.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved employee recruitment and retention by providing comprehensive training programs while building and fostering a positive work environment.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Driving Enhanced customer satisfaction results by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Multi-Site Senior Store Manager

MYER
01.2018 - 01.2024
  • Managed multi-site locations, overseeing all day to day operations of both sites and managing all teams associated with both sites.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Acting General Manager

MYER
01.2019 - 01.2022
    • Supported general manager in leading the NSW/ACT region on a day to day business & retail strategy for all 19 stores.
    • Self-motivated, with a strong sense of personal responsibility.
    • Skilled at working independently and collaboratively in a team environment.
    • Assisted with day-to-day operations, working efficiently and productively with all team members.
    • Managed time efficiently in order to complete all tasks within deadlines.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Strengthened communication skills through regular interactions with others.
    • Adaptable and proficient in learning new concepts quickly and efficiently.

Senior Store Manager

Myer
01.2017 - 01.2019
  • 75 million annual turnover, 240 team members
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Myer
01.2015 - 01.2017
    • Coordinate new Refurbishment development
    • 55 million annual turnover, 175 Team members.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Assisted with hiring, training and mentoring new staff members.
    • Improved customer satisfaction through staff training in customer service and product knowledge.
    • Implemented business strategies, increasing revenue, and effectively targeting new markets.
    • Implemented innovative programs to increase employee loyalty and reduce turnover.

Store Manager

Myer
01.2013 - 01.2015
    • Facilitated and led brand new store opening in 2014.
    • $35 million annual turnover, 100 Team members.
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
    • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
    • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
    • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Adv. Diploma - Tourism and Business Management

University of South Australia
South Australia
11.1999

Skills

  • Extensive senior & multi site management experience - includes the management of staff, financials, customer strategic planning, HR recruitment, strategic project management & operational and facility management in daily store operations

  • Marketing - Execution of marketing strategies, brand enhancement & building loyalty strategies to deliver competitive market share in a busy retail environment

  • Business development and diversification - Analysis of brand performance and strategic brand acquisition to ensure successful financial improvement

  • Business culture development - Building culture and staff development programs through HR systems and resources Building and establishing a succession planning structure to enhance internal applicants and future leader development

  • People Development -fully equipped with " train the trainer' program accreditation through interaction management programme

  • Project Management - Successful execution of managing new store openings in large retail formats

  • OH&S planning and review - Comprehensive knowledge of OH&S systems and processes that ensure safe work practices are maintained and reviewed in large work environments Development and growing safety systems within an large organisational framework

  • Facilities management - In depth knowledge of controlling operational efficiencies whilst implementing various sustainable and cost-effective initiatives within the business

Timeline

Regional Retail Manager NSW/ACT/QLD

Salt&Pepper Homewares
06.2024 - 04.2025

Management Consultancy

Byron Holt Management Consultancy
01.2024 - Current

Acting General Manager

MYER
01.2019 - 01.2022

Multi-Site Senior Store Manager

MYER
01.2018 - 01.2024

Senior Store Manager

Myer
01.2017 - 01.2019

Store Manager

Myer
01.2015 - 01.2017

Store Manager

Myer
01.2013 - 01.2015

Adv. Diploma - Tourism and Business Management

University of South Australia

References

  • Dean Austin, CEO, Salt & Pepper, 0438 101 556
  • Brett Dyson, Managing director, Generate your audience, 0420 277 055
  • Madeline Smith, Myer, Sydney, 0402772 774

Awards

  • Myer Inspirational People Award - Business Development
  • Myer Inspirational People Award - Charity business Initiatives
  • National Award - Business innovation at Myer

References

  • Dean Austin, CEO, Salt & Pepper, 0438 101 556
  • Brett Dyson, Managing director, Generate your audience, 0420 277 055
  • Madeline Smith, Myer, Sydney, 0402772 774

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