Byron Pearce
Mackay,QLD
Summary
Dynamic and dedicated professional with a proven track record at Hospital Assistance, excelling in customer service and appointment scheduling. Skilled in optimizing workflows and training team members, I consistently enhance patient satisfaction through effective problem-solving and attention to detail. Passionate about delivering exceptional experiences in fast-paced environments.
Enthusiastic professional experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Overview
3
3
years of professional experience
Work History
Gaming Associate
Assistance
Mackay, QLD
01.2025 - Current
- Educated players on game rules and features effectively.
- Collaborated with team members to enhance customer service strategies.
- Resolved customer inquiries regarding gaming transactions promptly.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Attended weekly staff meetings to discuss upcoming promotions and sales goals.
- Assisted customers in selecting and purchasing video games, gaming systems, and accessories.
FOH Team Member
Hospital assistance
Mackay, Queensland
09.2022 - Current
- Provided excellent customer service to patients and visitors in a fast-paced environment.
- Managed front desk operations, including patient check-in and appointment scheduling.
- Coordinated with team members to maintain smooth workflow during peak hours.
- Assisted medical staff by preparing patient rooms and ensuring cleanliness standards.
- Addressed patient inquiries and resolved concerns promptly to enhance satisfaction.
- Maintained inventory of supplies, ensuring availability for daily operations.
- Trained new team members on procedures and best practices for customer interaction.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Completed daily side work tasks assigned by supervisor or manager.
- Explained menu items, took orders and delivered food courses according to instruction.
Retail Worker
Assistance
Mackay, QLD
08.2022 - Current
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
- Maintained cleanliness of sales floor and fitting rooms for a welcoming atmosphere.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Supported other departments within the store when needed during busy periods or shortages in staff.
Education
Some College (No Degree) -
Penguin District School -Primary And Secondary Campus
Penguin , TasSkills
- Customer service
- Appointment scheduling
- Front desk operations
- Team coordination
- Menu memorization
- Problem solving
- Workflow optimization
- Attention to detail
Affiliations
- I did army cadet
Timeline
Gaming Associate
Assistance
01.2025 - Current
FOH Team Member
Hospital assistance
09.2022 - Current
Retail Worker
Assistance
08.2022 - Current
Some College (No Degree) -
Penguin District School -Primary And Secondary Campus