Byron Silcock
Beenleigh,QLD
Summary
Skilled Bar Supervisor with experience in managing bar operations, providing top-quality customer service, and maintaining high standards of cleanliness. Proven ability to lead teams effectively, streamline processes for efficiency and manage inventory control. Demonstrated success in implementing innovative strategies that boost revenue and enhance overall guest experiences. Known for strong interpersonal skills, problem-solving abilities, and commitment to continuous improvement.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Croupier
Bris Vegas Casino
Brisbane, QLD
01.2020 - Current
- Operate casino games, including Blackjack, Roulette, and Craps, for corporate and private events
- Experienced in managing charity events and large-scale corporate functions
Duty Manager
Club Beenleigh
Beenleigh, QLD
10.2024 - 03.2025
- Oversee the daily operations of a large sports club, including a restaurant, a gaming room (78 machines), and function areas.
- Coordinate live entertainment, including bingo, live music, and large events, ensuring smooth operations and customer satisfaction.
- Manage gaming and poker activities, including APL Poker twice per week, and special events.
- Implement operational changes and improvements to enhance service delivery and customer experience.
- Supervise staff, handle rostering, and ensure compliance with all regulations.
Duty Manager
The Gem Hotel
Alberton, QLD
04.2024 - 10.2024
- Managed day-to-day operations of a busy pub, including bar, restaurant, and gaming areas
- Responsible for financial operations, including TAB, Keno, ATM, and charity fundraising activities
- Assisted with the launch of a new bistro menu and ongoing staff training
- Managed function rooms, ensuring timely setup and catering for guest events
Barman/Cellarman/Staff Trainer
Yarrabilba Tavern
Yarrabilba, QLD
06.2023 - 04.2024
- Managed bar operations, including serving, stock control, and maintaining beer lines and taps
- Worked flexible hours and trained new staff in various roles, ensuring high standards of service
- Assisted with product development, brand promotions, and customer engagement
- Ran restaurant operations on a nightly basis
Gaming Attendant/Barman/Restaurant Waiter
Pacific Pines Tavern
Gold Coast, QLD
10.2022 - 06.2023
- Operated gaming room, ensuring smooth service and machine profitability
- Provided customer-first service and assisted with machine error corrections
- Managed three bars, maintained quality service, and handled restaurant duties as needed
Bookmaker/Trading Analyst/Customer Service Officer
Centreracing/Ubet/Tattsgroup/Tabcorp
Alice Springs, Brisbane, QLD
06.2007 - 09.2021
- Managed customer service, odds pricing, and data analysis for on-course and online betting
- Developed customer profiles and implemented strategies to enhance engagement
Assistant Pit Boss
Lasseters Hotel and Casino
Alice Springs, NT
01.1999 - 06.2007
- Managed casino operations, staff, and customer service on the gaming floor
- Started as a Blackjack Dealer, then swiftly learnt all other table Games
- Designed their Poker Room in 2006 and Ran Tournaments
Bar Manager
Heavy Tree Gap Tavern
Alice Springs, NT
10.1993 - 12.1998
- Had a great Opportunity to help run an outback pub
- Had large tour groups dining and being entertained by the nightly reptile shows
Barman
Fishermans Wharf
Main Beach, QLD
01.1987 - 01.1993
- Started at the bottom and learnt a multitude of roles
- Tapped kegs, Poured Beers and even crowd control
Barman
The Pacific Hotel
Southport, QLD
01.1988 - 01.1991
- Barman in very busy nightclub
Customer Service
Benowa Tavern
Benowa, QLD
01.1987 - 01.1988
- Customer Service in extremely busy bars, coffee shop and bistro
- Started as a work experience student while in year 12
Education
H.S. Diploma -
Southport State High School
Southport, QLD11.1987
Skills
- Duty Manager, Operations
- Staff management and training
- Gaming Room and TAB Operations
- Financial Management and Reporting
- Customer Service Excellence
- Restaurant and Bar Management
- Risk Management and Compliance
- Licensing: RSA, RSG, RMLV, and AM
- Problem Solving and Conflict Resolution
Certification
- Responsible Management of Licenced Venues (RMLV)
- Responsible Service of Alcohol (RSA)
- Responsible Service of Gaming (RSG)
- Approved Managers Licence (AM)
References
Available upon request.
Timeline
Duty Manager
Club Beenleigh
10.2024 - 03.2025
Duty Manager
The Gem Hotel
04.2024 - 10.2024
Barman/Cellarman/Staff Trainer
Yarrabilba Tavern
06.2023 - 04.2024
Gaming Attendant/Barman/Restaurant Waiter
Pacific Pines Tavern
10.2022 - 06.2023
Croupier
Bris Vegas Casino
01.2020 - Current
Bookmaker/Trading Analyst/Customer Service Officer
Centreracing/Ubet/Tattsgroup/Tabcorp
06.2007 - 09.2021
Assistant Pit Boss
Lasseters Hotel and Casino
01.1999 - 06.2007
Bar Manager
Heavy Tree Gap Tavern
10.1993 - 12.1998
Barman
The Pacific Hotel
01.1988 - 01.1991
Barman
Fishermans Wharf
01.1987 - 01.1993
Customer Service
Benowa Tavern
01.1987 - 01.1988
H.S. Diploma -
Southport State High School
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