Byron Spiers
The Gap,Queensland
Summary
Proven team leader and exceptional communicator, adept at enhancing customer experiences and retention, notably at Happy Days Food Co. Skilled in inventory management and cash handling, I excel in fast-paced environments, driving performance improvement. Achieved significant repeat business through outstanding service and team collaboration—outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling tasks and meeting customer demands with a diligent and well-organized mentality. Friendly Barista with great people skills and sales experience and high community rapport. Dedicated to creating personalised customer experiences while offering kindness where I can, I consciously strive to improve people's days and wellbeing.
Overview
3
3
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Barisata & Manager
Happy Days Food .Co
01.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods.
Customer Service Representative
KickAss
09.2024 - 12.2025
- Identified recurring issues, proposing solutions to improve customer satisfaction rates.
- Resolved customer inquiries across multiple channels, ensuring timely and accurate responses.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
Handyman Helper
Fish Creek Renovations
06.2023 - 08.2024
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
Bar Staff
Wine and Larder
02.2024 - 04.2024
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Biomedical Science - Human Anatomy Major, Physiology Minor
Queensland University of Technology
Brisbane, QLD 02.2025 - Current
High School Diploma -
The Gap State High School
The Gap, QLD11.2023
Certificate II - Electro Technology Studies
North West Trade Training Centre, Qld, AU
Brisbane QLD09.2022
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Team Leadership
- Exceptional customer service
- Inventory Management
- Performance Improvement
- New Hire Training
- Excellent math skills
- Customer Retention
- Task Prioritization
- Reliable and Dependable
Certification
- FSK20119 Certificate II Skills for Work and Vocational Pathways Training - 2022
- Queensland Responsible Service of Alcohol License - Current
- Queensland Responsible Service of Gambling - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bachelor of Biomedical Science - Human Anatomy Major, Physiology Minor
Queensland University of Technology
02.2025 - Current
Customer Service Representative
KickAss
09.2024 - 12.2025
Bar Staff
Wine and Larder
02.2024 - 04.2024
Handyman Helper
Fish Creek Renovations
06.2023 - 08.2024
Barisata & Manager
Happy Days Food .Co
01.2023 - Current
High School Diploma -
The Gap State High School
Certificate II - Electro Technology Studies
North West Trade Training Centre, Qld, AU