Byron Vanezis
Saratoga,NSW
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and accustomed to working in stressful, high-volume work environments. Organized and dependable with a proven ability to manage multiple priorities with a positive attitude and flexible approach. Willingness to take on added responsibilities to meet team goals. Well-honed supervisory and support skills. Certified Snow Board Instructor holding a balanced and fun approach to skill development, education, encouraging enjoyment of snow boarding.
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
ING Bank
03.2023 - Current
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Kitchen Hand
Fedele's Italian Restaurant
02.2023 - 03.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Trained new staff on food preparation and safety procedures.
Sandwich Artist
SUBWAY®Restaurants
02.2021 - 03.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
Snow Board Instructor
SnowSkool
Banff, Canada03.2024
High School Diploma -
Tafe NSW
Gosford, NSW12.2022
Barista
CBD College
Sydney04.2022
Green Point Christian College
Greenpoint, NSW12.2021
Skills
- Exceptional customer service
- Issue and complaint resolution
- Call center experience
- Safety Management
- Administrative and Office Support
- Product Sales and education
- Injury Prevention
- Group and individual instruction
- Mountain navigation/Slope safety
- Teamwork and Collaboration
- Inventory Management
- Espresso preparation
Timeline
Customer Care Specialist
ING Bank
03.2023 - Current
Kitchen Hand
Fedele's Italian Restaurant
02.2023 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
02.2021 - 03.2022
Snow Board Instructor
SnowSkool
High School Diploma -
Tafe NSW
Barista
CBD College
Green Point Christian College
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