Cristina Iacopetta
Royal Park,SA
Summary
Experienced and highly organized Medical Receptionist with over 15 years in oncology and haematology settings, providing efficient, confidential, and patient-focused support. Proven ability to manage multiple priorities and maintain an organized office environment while delivering exceptional customer service. Strong skills in medical billing, appointment scheduling, and administrative support, with a commitment to confidentiality and continuous improvement. Proficient in medical and general office software with a sound knowledge of medical terminology.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Adelaide Oncology and Haematology
01.2019 - Current
- Provide a welcoming reception service, managing phone and in-person enquiries and redirecting to appropriate consultants and staff as needed
- Coordinate scheduling and management of patient appointments, maintaining a high standard of confidentiality and sensitivity
- Organize meetings for department heads and clinicians, including setting up agendas, preparing meeting materials, and taking minutes as required
- Monitor office supply levels, place orders as required.
- Coordinated patient treatment scheduling and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Maintain digital and paper filing systems to ensure prompt access to patient and departmental records, archiving files as needed
- Generate correspondence and medical reports using a high standard of typing and word processing, from dictation NTS service providers and handwritten notes
Medical Receptionist
The Queen Elizabeth Hospital
01.2007 - 01.2016
- Managed reception duties for busy outpatient clinics, demonstrating strong customer service focus and problem-solving skills in responding to patient and staff inquiries
- Organized appointments, including treatment schedules and day-unit bookings, in collaboration with clinical support officers
- Provided confidential secretarial support, assisting with dictaphone typing, medical correspondence, and Medicare billing
- Supported staff and management with ongoing administrative tasks and process improvements to enhance workflow efficiency
Clerical Officer
The Queen Elizabeth Hospital
01.2005 - 01.2006
- Accurately maintained and updated patient records in alignment with hospital policies and privacy requirements, ensuring data integrity within the hospital database
- Provided a receptionist service for the department, offering assistance to patients and liaising with various hospital departments
Education
Certificate IV - Frontline Management
Norgrove Training Pty Ltd
01.2010
Certificate III - Business Administration (partial)
Wesley Health Management
01.2010
Certificate - Medical Reception & Medical Terminology
Wesley Health Management
01.2009
Certificate III - Sterilizing Technology
The Queen Elizabeth Hospital
01.2002
SACE Stage II - Year 12
Underdale High School
01.1993
Skills
- Zed Med
- Oacis
- Sapics
- HAS
- Outlook
- Transcription: Olympus and EMDAT transcription module
Professionalreferences
- Patsy Tieu, Practise Manager, Adelaide Oncology and Haematology, 89 Strangways Terrace, North Adelaide, 0412 986 686
- Dr Vy Broadbridge, Oncologist, Adelaide Oncology and Haematology, The Queen Elizabeth Hospital, 0412 218 437
- A/ Professor Ken Pittman, Oncologist, Adelaide Oncology and Haematology, 0417 886 503
Timeline
Medical Receptionist
Adelaide Oncology and Haematology
01.2019 - Current
Medical Receptionist
The Queen Elizabeth Hospital
01.2007 - 01.2016
Clerical Officer
The Queen Elizabeth Hospital
01.2005 - 01.2006
Certificate IV - Frontline Management
Norgrove Training Pty Ltd
Certificate III - Business Administration (partial)
Wesley Health Management
Certificate - Medical Reception & Medical Terminology
Wesley Health Management
Certificate III - Sterilizing Technology
The Queen Elizabeth Hospital
SACE Stage II - Year 12
Underdale High School
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