Melanie McCurdy
North Wonthaggi
Overview
14
14
years of professional experience
Work History
Acting Centre Manager
Mecwacare
04.2024 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Client Service Coordinator
MECWACARE
10.2022 - 04.2024
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Responded to customer calls and emails to answer questions about services offered.
- Managed and rostered services
- Liaised with care staff and maintained care worker rosters.
- Roster building for new staff.
Sales Assistant
Betta Home Living Wonthaggi
11.2019 - 09.2022
- Assisted customers with prompt and polite support in-person and via telephone
- Helped customers locate products and checked store system for merchandise at other sites
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Maintained records related to sales, returns and inventory availability
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
Mortgage Broker
Parker Lane Finance
03.2018 - 11.2019
- Assessed clients' financial data to determine loan suitability
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility
- Advised clients on loan process and specialized topics in home purchasing
- Debt consolidation
- Home green loans (Solar).
Partner Relationship Manager
Parker Lane Finace
09.2017 - 11.2019
- Generated new business and referral clients in partnership with financial advisors and branch team
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Administration - Handling customer calls, and appointment setting
- Invoicing (payroll Xerox)
- Calendar scheduling
- Onboarding new business and running referral program
- Assigning leads and managing customer updates
- Managing over 100 businesses finance enquiries.
Health Insurance Sales Agent
Australian Unity Health
01.2016 - 08.2017
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process
- Client retention.
Assistant Store Manager
KFC
09.2010 - 12.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Education
Undergraduate Certificate - Mental Health Services
Monash University
Melbourne, VIC07.2024
Certificate 4 - Finance
Kaplan Professional
01.2019
High School Diploma -
International School Eastern Seaboard
12.2008
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Fluent in 4 languages - German, Croatian, Spanish and English
Flexible and Adaptable
Dependable and Responsible
Calm Under Pressure
Friendly, Positive Attitude
Hobbies and Interests
- Cooking
- Animals
- Painting
Timeline
Acting Centre Manager
Mecwacare
04.2024 - Current
Client Service Coordinator
MECWACARE
10.2022 - 04.2024
Sales Assistant
Betta Home Living Wonthaggi
11.2019 - 09.2022
Mortgage Broker
Parker Lane Finance
03.2018 - 11.2019
Partner Relationship Manager
Parker Lane Finace
09.2017 - 11.2019
Health Insurance Sales Agent
Australian Unity Health
01.2016 - 08.2017
Assistant Store Manager
KFC
09.2010 - 12.2015
Undergraduate Certificate - Mental Health Services
Monash University
Certificate 4 - Finance
Kaplan Professional
High School Diploma -
International School Eastern Seaboard
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