Tinbite Melese

· Represented the Australian Taxation Office within a high pressure call centre environment

· Accurately entered data by paying close attention to details like spelling of client names, address and understanding clients enquiry before taking action

· Experienced managing difficult interactions with clients who are irritated due to hold times or angry due to their case management

· Thrived in a new work environment achieving the 25 calls target per shift (7.5 hours)

· Worked independently to follow correct procedures when handling client interactions and information

· Adapted to different application software to view, update and take action on client's record.

· Quality assurance feedback highlighted professionalism and ability to build rapport with clients as two key strengths

• Genuinely greeted customers entering store and responded promptly to customer needs providing exceptional service, resulting in positive feedback from customers.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions utilizing POS system.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Worked flexible schedule and extra shifts to meet business needs.
• Promoted store promotions and incentive programs to increase overall sales revenue.

• Displayed exceptional communication skills by sharing detailed information about Commbank products/services during campus visits.
• Increased brand awareness by befriending and engaging with students and promoting the brand during campus events.
• Generated interest in the product by hosting interactive activities and demonstrations for student groups.
• Managed inventory of promotional materials, ensuring availability for all planned events and activities.
• Guided new customers through the sign-up process to open a new bank account