Summary

Skills

Work History

Education

Systemsexperience

Ahpra

Additional Qualifications

Awards

Overview

Donald Cook

Roleystone,Australia

Summary

A versatile and professional individual with experience as the first point of contact for clients. Skilled in accurately verifying demographics and insurance information, handling paperwork, and preparing records. Familiar with MS Office, Halaxy, and FilemakerPlus systems, as well as medical terminology. Committed to providing personalized service and delivering quality client care. A welcoming clerical professional who assists customers and teammates with a positive and upbeat attitude. Proficient in answering calls, emailing, faxing, and accurately entering information into software. Maintains organized filing systems. Experienced in coaching, mentoring, and leading high-performing clinical teams. Cultivates a culture of collaboration, empowerment, and operational excellence. Ensures consistently high standards of person-centered care. Leads the coordination of clinical assessments, care plan development, implementation, and continuous improvement. Collaborates effectively with allied healthcare members to meet client care requirements. Manages operational budgets and provides financial management for positive clinical outcomes. Developed strong long-term professional credibility and trust among diverse stakeholders including staff, senior management, clients, and their families.

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Excellent communication

Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening

Work History

Office Administration

Psychological Health Care

01.2022 - Current

Desk based administration support tasks including filing, faxing and scanning
General administration support activities as required by the Host Employer
Data entry using FileMaker Pro
Data retrieval using search functions of FileMaker Pro
Writing up client reports for Psychologist review
Produced a file of Primary Care Providers to streamline fax and email of reports
Streamlined office administration tasks for increased productivity and smooth daily operations.
Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
Supported office administration tasks such as billing, insurance claims processing, and appointment scheduling to ensure smooth operations within the practice.
Completed data input support for various office administration systems.
Assisted in staff training on new software systems or office procedures, resulting in increased efficiency and knowledge amongst team members.

Health Support Worker

Psychological Health Care

02.2022 - 01.2025

Assisted in implementation of Halaxy, reviewing and updating client data, costing data, professional contacts, setting up Psychologists session schedules
Booking and scheduling client appointments
Data entry using FileMaker Pro, Halaxy and MSExcel
Data retrieval using search functions of FileMaker Pro
Writing up client reports for Psychologist review
Greeting of clients, answering phones and arranging appointments
Fax, scan and file documents
Open, answering and distribute incoming mail
Attend to day to day operational and administrative aspects of a busy practice
Engage co-operatively with Psychologists and staff
Communicate with clients in a caring manner
Utilise Medical billing software
Undertake Medical Billing, Private Billing and claiming processes
Contribute equitably to maintaining the cleanliness of the practice
Handling of cash, EFTPOS and other payments
Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Supported office staff and operational requirements with administrative tasks.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Performed various administrative tasks by filing, copying and faxing documents.
Completed administrative patient intakes with case histories, insurance information and mandated forms.

Registered Nurse

Healthcare Australia

01.2017 - 01.2020

Champion and maintain best practice in accordance with the Nursing and Midwifery Board of Australia's Professional standards and code of ethics
Engage in ongoing education and professional development by attending job-related trainings to maintain and improve current skills and competence in providing efficient care to Clients with intellectual and physical disabilities
Act as a mentor to new and junior staff members, provide training on best practice policies and processes to drive high quality client outcomes
Employ advanced written skills and attention to detail to accurately record and monitor clients vital signs
Collaborate with the medical officer, allied health team and nursing staff to quality assure patient care plans are adhered to and adjusted as required
Develop, implement, and continuously improve treatment plans to reflect best practice principles, based on medical officer's orders, initial assessment, and patient needs
Effectively monitor and manage patients through detailed assessments, recognising any sudden health alterations requiring prompt intervention, safeguarding patients' health and wellbeing
Serve as a liaison between patients, families, physicians, dieticians, speech pathologists and other allied healthcare professionals, employing advanced verbal communication to relay information clearly and concisely
Work effectively with the health care team and communicate effectively ensuring residents' needs and health concerns are well monitored and effectively treated
Organise group therapy sessions, including social and artistic events, aimed at promoting patients' mental recovery

Senior Project Officer/ Nursing Director

Perth Children's Hospital

01.2015 - 01.2016

Oversaw, managed, and championed the data integrity for the Perth Children's Hospital and PMH Workforce Provisioning Tool, assisting business managers to understand the usability
Collaborated with the PMH/PCH teams to facilitate the development and implementation of strategic plans, making continuous improvements based on variances, actuals, explanations and forecasted data
Diligently prepared FTE worksheets for presentation to senior management, highlighting key recommendations for improvement
Led the gap analyses to identify process inefficiencies and provide advice on continuous improvement strategies, through process mapping swiftly and accurately
Developed, verified and maintained data within the Workforce Tool for the PCH predicted workforce
Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
Communicated project plans and progress to key stakeholders and project contributors.
Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
Established and managed change management processes to fulfill successful project transitions.
Partnered with project team members to identify and quickly address problems.
Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
Crafted and maintained project plans and schedules to meet organizational objectives.

Nursing Director/ Project Officer

Royal Perth Group

01.2014 - 01.2015

Led the critical review of the Wellington Street and Shenton Park Royal Perth Group Campuses, and Bentley Health Service workforce in line with SMHS guidelines for the development, reconfiguration, and implementation of transferring services to Fiona Stanley Hospital
Partnered with executive managers to develop, implement and continuously improve data integrity within the Workforce Tool for the RPH and BHS predicted workforce
Applied advanced report drafting skills when conducting Gap Analysis on issues relating to the current and future workforce, recommending changes to improve workforce capability
Collated FTE variances, actuals and forecasted data for executive and corporate management to review via a formal presentation and report
Acted as a conduit between the project management and executive leadership teams, providing regular project updates and quality assuring all plans were achieved within the scope of works and budget
Researched and provided detailed issue resolution regarding the integrity of data flow into the organisation's electronic databases

Nursing Director

Bentley Health Service

01.2007 - 01.2014

Provided clinical and operational governance for nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, and facility maintenance across Bentley Health Service
Effectively coordinated all nursing service equipment and supplies within the facility and established guidelines for best practice and efficient usage
Led the development, implementation and continuous improvement of performance-based professional development programs and training, to enhance staff capability for the delivery of high-quality clinical outcomes
Oversaw and championed the development and execution of workforce performance goals, policies and procedures, in line with the strategic plan of Bentley Health Service
Devised and executed a system of internal staff communication that quality assured high-level implementation of treatment plans and comprehensive patient care
Led a high performing group of allied health professionals, providing encouragement and empowerment, fostering collaboration and a culture of high performance
Oversaw the continuous improvement of clinical outcomes by implementing suggestions from feedback forms to enhance customer experience
Effectively and frequently collaborated with departmental managers to strategise methods to improve clinical services
Investigated, provided, and submitted information to Executive and Quality Department about complex incidents, events and complaints
Effectively managed and continuously improved Infection Control and Critical Incidents, Risk Management and Quality Improvement plans, to deliver best practice results
Critically reviewed, analysed, recommended and implemented the mental health component of the Graduate Certificate of Nursing in partnership with the University of Notre Dame

Area Manager/Area Executive Nursing Director

South Metro Mental Health Service

01.2012 - 01.2014

As a Member of the Executive Management Team, I provided operations, clinical, quality, safety, facilities, and financial management to the area
Effectively led, coached, and mentored a high performing clinical team of Operations Managers, Nursing Directors, and Clinical Directors, improving workforce capability through professional development initiatives to enhance clinical and person-centered outcomes in line with the ABF/ABM funding models
Engaged in the continuous improvement and strategic planning of organisational outcomes and goals
Routinely collaborated with district managers and clinical leaders to review challenges and improve services
Managed and directed fiscal operations, including reviewing the budget, authorising expenditure, accounting and coordinating financial reporting

Education

Executive Certificate - Health Services Management

Edith Cowan University

Joondalup, WA

01.2003

Certificate of Mental Health Nursing -

Mental Health School of Nursing

Graylands. WA

01.1981

Project Management Course - Project Management

ATI-Mirage

Perth, WA

01.2011

ABF/ABN: Mental Health Financials Training Workshop - Financial Management

Department of Health

East Fremantle, WA

01.2011

Systemsexperience

Halaxy
File Maker Pro
Microsoft Office Suite including MS ACCESS and EXCEL
Microsoft Outlook
Adobe PDF
Rostar and Lattice
LAMHIS
PSOLIS
Web Programming using HTML

Ahpra

NMW0001562777

Additional Qualifications

2021, Diploma in Human Resources (HR), Alison - Empower Yourself, 1678-20622815
2021, Digital and Cyber Security Awareness, Alison - Empower Yourself, 2490-20622815
2020, COVID-19 Infection Control
2019, Manual Handling
2019, CPR and BLS
2019, Medication Management
2019, Management of Workplace Aggression
2019, Hand Hygiene Certificate
2019, Aseptic Non-Touch Technique (ANTT) Wound Care
2018, National Inpatient Medication Chart (NIMC)
2017, The MHA 2014 Clinician's Training Package, Mental Health Commission
2017, Mandatory Reporting Training, Child Protection WA
2013, Misconduct Resistance Forum: Managing Misconduct and Complaints, Crime and Corruption
2013, National Safety and Quality Health Service Standard 4
2013, Accreditation for Mental Health Services
2013, Productive Ward: Mental Health Productive Ward 2 Day Workshop
2012, Misconduct Resistance Forum: Social media Friend or Foe, Crime and Corruption Commission of WA
2012, ABF/ABN: Managing in an ABF Environment, Department of Health
2011, Senior Executive Forum: Unleashing the power of the frontline, Public Sector Commission
2008, Conducting Investigations, Department of Accountability

Awards

1978, SPECIAL COMMENDATION OF THE COMMANDERY, 03/20/1978, ORDER OF THE HOSPITAL OF ST. JOHN OF JERUSALEM WITHIN THE PRIORY OF AUSTRALIA

Overview

years of professional experience

Donald Cook

Summary

Skills

Work History

Office Administration

Health Support Worker

Registered Nurse

Senior Project Officer/ Nursing Director

Nursing Director/ Project Officer

Nursing Director

Area Manager/Area Executive Nursing Director

Education

Executive Certificate - Health Services Management

Certificate of Mental Health Nursing -

Project Management Course - Project Management

ABF/ABN: Mental Health Financials Training Workshop - Financial Management

Systemsexperience

Ahpra

Additional Qualifications

Awards

Overview

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