Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

SWATHI JAGARAPU

Homebush,NSW

Summary

Technically sophisticated Professional having 11+ years of career with hands-on experience in the areas of software development, programming in .Net Framework and implementation of RPA use cases by leveraging the Blue Prism Automation tool. Expertise in developing real-time RPA Automations and integrations.


RPA Delivery Lead at NSW Customer Service having 7+years of relevant work experience in Intelligent automation.

Overview

14
14
years of professional experience
5
5
Certification

Work History

RPA Delivery Lead

NSW Department Of Customer Service
12.2022 - Current
  • Highly skilled in optimizing Robotic Process Automation (RPA) and promoting task reusability across diverse systems and solutions.
  • Demonstrated expertise in creating effective best practice standards and tailored approaches for organisational efficiency.
  • Successfully implemented a change governance model and acted as a dedicated Scrum Master to ensure seamless project execution. Committed to continuous improvement, enhancing RPA practices.
  • Delivered successfully automation projects in the areas of Finance and Customer Services.
  • Proficient in utilizing Blue Prism capture, Document Processing tools and AWS Textract.
  • knowledge of Google Dialog chatbox, applied in a successful Proof-of-Concept (POC) for automation.
  • Experienced in creating precise process models using Signavio.

Lead Developer

TCS/Common Wealth Bank Of Australia
02.2019 - 12.2022


  • Expertise in RPA development life cycle, including requirements gathering, solution designing, coding, testing, debugging, documentation and implementation using Blue Prism.
  • Proficient in analyzing and translating business requirements into technical requirements using Jira and prepared Solution design and process design documents.
  • Developing new RPA solutions across group operations Technology.
  • Analysing the technical and functional feasibility of new processes which need to be automated, working on test procedures and scenarios for the pre-UAT phases Involved in Change and Incident Management process, assuring governance while performing release packages.
  • Involved in driving complex migrations like Blue prism version upgrade from V5.2 to V6.4 for 30 Automation processes, Win 10 migration and IE to Edge platform migrations.
  • Implemented custom Blue Prism dashboards to bring key operational metrics onto the dashboard, reducing manual support monitoring and saving 250K to the bank.
  • Conducted Business Review meetings with Product Owners and Business SMEs to review operational metrics, SLA and benefit realisations along with new automation opportunities and discussions.
  • Communicating with the Blue Prism product support team on software-related issues, suggesting in case any improvements and seeking advice from other users in the Blue Prism community∙
  • Uplifting team's knowledge to resolve technical and operational queries.

Blue Prism Senior Developer

TCS/Nets
10.2015 - 01.2019
  • We built as a team 150+ Robotic Automations in Fraud and Dispute, Mastercard online, Visa Online, Terminal creation/ownership change and Preventive card blocking for Denmark and Finland.
  • In this project, I was involved in developing RPAs/ Leading a team of 5 developers, From a business perspective, using CBA (Cost Benefit Analysis) these are huge financial savings to the Client.
  • To support the tool, we also used VBA and SQL to regulate the process flows.
  • Implemented End to End Robotic Process Automation (RPA) for 41 processes in the commercial banking sector, the RPA implementation resulted in 54 FTE savings and 50% AHT.
  • Upgraded the Blue Prism Environment from 4.2.59 to 5.2 and gave a demo to the entire team on the upgrade and 6.4 capabilities.
  • Done POC on AI Capabilities of BP v6.4 covering sentiment analysis, Google Vision, Google Translate, and Natural language Processing to identify further automation possibilities using V6.4.
  • Proven track record of evaluating current processes and envisioning ways to re-engineer the process to create significant efficiencies and enhance controls. Created Dashboards in Blue Prism.
  • Experience in defect management tools like JIRA.
  • Experience in SQL Server and Oracle database.
  • Proficient in all phases of SDLC including Design, development, Testing and Production Using Waterfall & Scrum.

.NET Software Developer, Full Stack

TCS /Aditya Birla Money Universe
06.2012 - 09.2015
  • Expertise in developing various applications using Visual Studio.NET technologies like C#.Net 4.5, ASP.NET, XML, Web Services, WCF, WPF, MVC, and SQL Server technologies.
  • Responsible for designing, developing and deploying collaboration portal features using C#. Net, SharePoint 2010, Asp.Net 3.5, ADO.NET, JavaScript, jQuery and SQL SERVER 2008.
  • Involved in gathering business requirements from the client and denying the system functionalities.
  • Worked On Portal Sites, Implemented Collaborative Features, Master Pages and UI Customizations.
  • Created customized SharePoint Portal Sites, Lists and workflows.
  • Good knowledge in maintaining the permissions for users on various sites, updated content, and creating custom navigation i.e. structuring document folders, quick launch etc.
  • Involved in developing SharePoint web parts and event receivers.
  • Experience in SharePoint customization Tools SharePoint designer 2010.
  • Good Knowledge of SharePoint OOB features.
    Involved in developing web pages using C# and ASP.Net.Designed SQL Server objects like tables and store procedures.
  • Good knowledge of writing the CAML queries and LINQ queries, Involved in SharePoint performance tuning.
  • Responsible for preparing design documents with accurate information sharing. Involved in developing windows services and web services (Soap/WCF).

Education

Bachelor Degree - InformationTechnology

Gitam University
05.2012

Skills

  • Automation Tool :Blue Prism V52,641,71 Power Automate, Pega(Basics)
  • Databases: SQL Server 2005,2008 ,2017, Oracle, MySQL
  • Web Development: HTML,JavaScript,JQuery, AJAX, JSON,XML, Bootstrap,CSS
  • Programming Languages: C, C ,C#, Java, ASPNET, VBNET
  • Source Control: TFS, SVN & GIT Standards & Trends: Agile Development, Waterfall, SCRUM, Jira
  • Technologies: C#Net 45, ASPNET, XML, Web Services, WCF, WPF, MVC, and SQL Server

Additional Information

  • Blue Prism Certified Professional Developer, December 2016.
  • Scrum Master Certification, January 2020.
  • DB2 9 Fundamentals from IBM (Dated: November 1, 2010, Testing ID: PR1433357).
  • Rational Functional Tester for Java from IBM.

Certification

  • Got appreciation from the Group operations managing director and EM for my Automation contributions during Covid -19.
  • Got NETS Robotics Managing Director's appreciation for my contributions to Robotics at the client location in Denmark.
  • Received Star of the Quarter and on-the-spot awards multiple times in my tenure at TCS.
  • Got Appreciation from Aditya Birla Programming Manager on rendering exemplary performances towards module development which involved highly complex business logic.

Timeline

RPA Delivery Lead

NSW Department Of Customer Service
12.2022 - Current

Lead Developer

TCS/Common Wealth Bank Of Australia
02.2019 - 12.2022

Blue Prism Senior Developer

TCS/Nets
10.2015 - 01.2019

.NET Software Developer, Full Stack

TCS /Aditya Birla Money Universe
06.2012 - 09.2015

Bachelor Degree - InformationTechnology

Gitam University

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SWATHI JAGARAPU