Goutham Chamakuri
JAMK PTY LTD( NIGHTOWL)
Redbank Plains,QLD
4
Languages
15
years of professional experience
Experienced store manager with a strong background in store operations, customer service, inventory control, and team leadership. Known for keeping daily trading smooth, resolving issues quickly, and maintaining accurate cash handling and stock availability.
Results-driven retail and hospitality professional with 10+ years of experience leading fast-paced operations across store and kitchen environments. Skilled in staff coaching, inventory management, compliance, and customer service. Focused on improving service quality, reducing shortages, and keeping teams organized and productive.
Versatile operations leader with experience in store management, register control, merchandising, and team development. Recognized for strong problem-solving, clear communication, and dependable service management. Committed to safe, efficient operations and consistently positive customer experiences.
Work History
Store Manager
3 Years 11 Months- Led daily store operations, ensuring consistent service, compliance, and stock availability.
- Managed staff rostering, coaching, and performance for smooth trading across shifts.
- Monitored inventory levels, ordered stock, and reduced shortages through accurate replenishment.
- Supervised cash handling, reconciliations, and register accuracy to protect revenue.
- Implemented merchandising standards to maintain clean, organized, and customer-ready store presentation.
- Resolved customer issues promptly, improving service quality and repeat business.
- Coordinated opening and closing procedures, maintaining security and operational readiness.
- Trained team members on store systems, policies, and procedures to support compliance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Console Operator
1 Year 5 Months- Managed cash handling, balancing, and secure end-of-day reconciliation.
- Monitored POS transactions and resolved register discrepancies accurately.
- Delivered prompt customer service while addressing pricing, product, and checkout queries.
- Supported store operations by replenishing stock and maintaining merchandise displays.
- Enforced safety, cleanliness, and compliance standards across service areas.
- Trained new team members on console procedures and store workflows.
- Coordinated inventory checks to reduce shortages and support product availability.
- Identified operational issues quickly and implemented practical process improvements.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem solving.
Head Chef
1 Year 5 Months- Directed kitchen operations to maintain consistent food quality and service standards.
- Coordinated menu planning, recipe development, and seasonal special changes.
- Supervised culinary staff, assigning prep work and supporting performance improvement.
- Managed inventory controls to reduce waste and maintain ingredient availability.
- Enforced food safety, sanitation, and compliance procedures across kitchen activities.
- Trained kitchen team members on plating standards, station readiness, and workflow.
- Collaborated with front-of-house leadership to support smooth service execution.
- Reviewed supplier quality and ordering needs to maintain cost-effective kitchen operations.
- Placed orders to restock items before supplies ran out.
Sous Chef
8 Years 1 Month- Coordinated menu execution with head chef, ensuring recipe standards, portion control, and presentation quality.
- Trained kitchen staff on mise en place, cooking techniques, and plating standards for consistent output.
- Supervised daily kitchen operations, maintaining prep flow and service consistency across banquet and à la carte orders.
- Monitored food safety, sanitation, and storage practices to support compliant kitchen operations.
- Managed inventory checks and requisitions to reduce shortages and maintain ingredient availability.
- Prepared and delegated production schedules to align kitchen readiness with peak service demands.
- Resolved service delays by prioritizing orders and adjusting station workflow during high-volume periods.
- Maintained quality control across hot and cold sections, supporting efficient service and guest satisfaction.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in a fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Planned and directed high-volume food preparation in fast-paced environment.
Education
Diploma - HOTEL MANAGMENT
High School Diploma
Skills
Store operations
Service management
Store opening and closing
Customer service
Customer relations
Customer engagement
Problem-solving
Multitasking and organization
Team leadership
Inventory management
Customer service management
Friendly and positive
Accomplishments
- Sales Excellence: Exceeded monthly store sales targets for 12 consecutive months.
- Team Leadership & Merchandising: Increased overall store sales by 20%.
- Talent Acquisition: Recruited and onboarded two high-performing team members.
- Operational Efficiency: Achieved a 95% accuracy and efficiency rating.
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Professional Working
Timeline
Store Manager
JAMK PTY LTD( NIGHTOWL)
09.2022 - 08.2026Read More
Console Operator
Shree Siddhi Vinayak Pty Ltd(7eleven)
10.2021 - 03.2023Read More
Head Chef
Central North Enterprises Ltd
04.2020 - 09.2021Read More
Sous Chef
Indus Palms Hotels & Resorts Ltd
10.2011 - 11.2019Read More
C.S.J.M UNIVERSITY
Diploma from HOTEL MANAGMENT
Read More
SRI CHAITANYA JUNIOR COLLEGE
High School Diploma
Read More