Summary
Overview
Work History
Education
Skills
Reffrence
Timeline
Generic

Monique Thomas

Albany,WA

Summary

I have been a Stay at home mum for the last four years to a 4 year old girl and a 2 year old boy. My Husband is A Fifo worker on a week on week off roster , I am Looking at Getting back in to the work force on a part time/Casual Bases.

I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Insurance Sales Team Member

RACWA
06.2017 - 06.2020
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Reduced claim processing time by collaborating closely with team members to ensure prompt communication between departments.

Assistant Property Manager

Elite Property Management
01.2016 - 06.2017
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Retail Assistant Manager

Living Emporium
11.2012 - 06.2016
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.

Education

High School YEAR 11

North Albany Senior High School
Albany, WA

Certificate III - Bussiness

South Regional TAFE Albany Campus
Albany, WA
01.2009

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Merchandise Display
  • Store operations
  • Strong multi-tasking
  • Problem-Solving

Reffrence

Tanika Rowland

Customer service Consultant

Commonwelth bank Albany

0402 239 272

Dallas Ralph

Personal Cook

MSWA

0427 843 194

Kristy-lee Morris

Sales Manger

RACWA

0456 644 882

Timeline

Insurance Sales Team Member

RACWA
06.2017 - 06.2020

Assistant Property Manager

Elite Property Management
01.2016 - 06.2017

Retail Assistant Manager

Living Emporium
11.2012 - 06.2016

High School YEAR 11

North Albany Senior High School

Certificate III - Bussiness

South Regional TAFE Albany Campus

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Monique Thomas