Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Harris

Geelong (open To Remote Work)

Summary

With over a decade of experience in sales and customer service, I have built a strong foundation in relationship-building, customer needs analysis, and achieving targets across diverse industries. I have consistently performed well in both inbound and outbound sales and have also taken on leadership and team development roles. I am proficient in utilizing intuitive sales techniques, managing client communications, and ensuring a smooth post-sale experience. I am now seeking remote opportunities that allow me to leverage my expertise in client-facing roles, where I can apply my communication, problem-solving, and sales strengths, all while maintaining a customer-first approach. I am passionate about delivering value to clients and am eager to contribute to dynamic teams where I can continue to grow and develop professionally.

Overview

19
19
years of professional experience

Work History

Outbound/Inbound Sales Consultant

Comparify
07.2022 - 03.2025
  • Telephone-based consultation and sales of health insurance
  • Speaking to prospective and existing customers, identifying their needs
  • Using systematic and intuitive sales techniques to find suitable policies and close sales
  • Follow-up communications and handling incoming customer calls/emails
  • Administration and follow-up tasks for each sale

Outbound/Inbound Sales Consultant

HIC/Compare Club
05.2019 - 03.2022
  • Telephone-based consultation and sales of health insurance
  • Speaking to prospective and existing customers, identifying their needs
  • Using systematic and intuitive sales techniques to find suitable policies and close sales
  • Follow-up communications and handling incoming customer calls/emails
  • Administration and follow-up tasks for each sale

Outbound/Inbound Sales Consultant

iSelect
07.2015 - 05.2019
  • Telephone-based consultation and sales of health insurance
  • Speaking to prospective and existing customers, identifying their needs
  • Using systematic and intuitive sales techniques to find suitable policies and close sales
  • Follow-up communications and handling incoming customer calls/emails
  • Administration and follow-up tasks for each sale

Team Leader/Sales Consultant

Packleader Pacific
01.2013 - 07.2015
  • Inbound/Outbound telephone-based consultation and sales in various verticals, including Electricity & Gas, Phone Providers and Green Home products
  • Proactive cold calling prospective customers, upselling to existing customers
  • Monitoring sales of my team and providing sales training
  • Administration and ensuring compliance with legal guidelines and company KPIs

Inbound/Outbound Sales Consultant

Maxxia Pty
04.2011 - 01.2013
  • Inbound telephone consultation and sales of government-offered taxation incentives (salary packaging)
  • Engaged with prospective customers, qualified them, and processed sales
  • Follow-up communications and handling incoming customer calls/emails

Direct Sales Consultant/Team Leader

Playfair & Co
02.2010 - 03.2011
  • Door-to-door consultation and sales of electricity & gas
  • Direct B2B consultation and sales of electricity & gas and internet-based search solutions
  • Recruitment and training of sales consultants

Phone Operator/Fundraiser (Part Time)

Make-A-Wish Foundation
05.2009 - 12.2009
  • Phone-based fundraising through cold calling for the Make-A-Wish Foundation
  • Documenting donor details and following up with communications

Crew/Team Leader (Part Time)

Hungry Jack’s
06.2006 - 02.2009
  • Supervision of crew and training of new employees
  • Cash handling, inventory stocktake, food preparation, and customer service

Education

Certificate IV - Health and Fitness

Australian Institute of Fitness
07.2013

Diploma - Business Management

Swinburne University
03.2012

Skills

  • High-volume call centres
  • Relationship building
  • Pipeline management
  • Sales
  • Email communication
  • CRM proficiency
  • Performance metrics
  • Sales coaching
  • Closing skills
  • Persuasive communication
  • Data Entry & Administration
  • Strong customer service orientation
  • Ability to follow processes and legal guidelines
  • Product knowledge

Timeline

Outbound/Inbound Sales Consultant

Comparify
07.2022 - 03.2025

Outbound/Inbound Sales Consultant

HIC/Compare Club
05.2019 - 03.2022

Outbound/Inbound Sales Consultant

iSelect
07.2015 - 05.2019

Team Leader/Sales Consultant

Packleader Pacific
01.2013 - 07.2015

Inbound/Outbound Sales Consultant

Maxxia Pty
04.2011 - 01.2013

Direct Sales Consultant/Team Leader

Playfair & Co
02.2010 - 03.2011

Phone Operator/Fundraiser (Part Time)

Make-A-Wish Foundation
05.2009 - 12.2009

Crew/Team Leader (Part Time)

Hungry Jack’s
06.2006 - 02.2009

Diploma - Business Management

Swinburne University

Certificate IV - Health and Fitness

Australian Institute of Fitness
Kyle Harris