emma markwell
Summary
Dynamic professional with a proven track record at Magenta Community Services, excelling in problem-solving and relationship building. Demonstrated ability to enhance client quality of life through innovative care and effective team leadership. Achieved notable improvements in client satisfaction and engagement, showcasing a commitment to excellence and a deep understanding of diverse client needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Magenta Community Services
09.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Kept accurate records for client files and handled related paperwork.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Conducted in-home visits to provide supportive services.
Waitress Supervisor
Cafe Figgi’s
07.2004 - 10.2008
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Boosted customer satisfaction with quick and accurate order processing.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
Service Supervisor
Masters Home Improvement
02.2013 - 11.2016
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
Function Coordinator
Paddy’s Cafe
03.2000 - 10.2004
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Negotiated favorable pricing from suppliers by leveraging long-term business relationships.
- Oversaw the recruitment, training, and management of volunteer staff for large-scale events.
- Balanced multiple projects simultaneously while maintaining exceptional attention to detail in all aspects of coordination efforts.
- Ensured timely completion of tasks by creating detailed timelines and enforcing deadlines among team members.
Education
Certified Year 10 -
St Joseph’s College
Toowoomba, QLDSkills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Documentation and reporting
- Client confidentiality
- Incident reports
- Meal planning
- Health and safety
- Daily living requirements
- Creative thinking
- Risk assessments
- Family communication
- Emotional support
- Transportation assistance
- Team leadership
- Social skills development
- Safety management
- Personal growth support
- Behavior support plans
- Flexible schedule
- Recreational activities
- Housekeeping skills
- Lifestyle support
- Progress documentation
- Recordkeeping proficiency
- Positive reinforcement
- Life skills training
- Multicultural sensitivity
- Client education
- Family liaison
Certification
First aid
CPR
Blue Card
Yellow Card ( Disability Work Card )
Timeline
Disability Support Worker
Magenta Community Services
09.2023 - Current
Service Supervisor
Masters Home Improvement
02.2013 - 11.2016
Waitress Supervisor
Cafe Figgi’s
07.2004 - 10.2008
Function Coordinator
Paddy’s Cafe
03.2000 - 10.2004
Certified Year 10 -
St Joseph’s College
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