Hi, I’m
ANNA PETERS
Business Administrator
Sydney,NSW
Summary
ANNA PETERS | LinkedIn is an experienced Academic, Writer, Teacher, and Entrepreneur. Knowledgeable and dedicated customer service professional with extensive experience in Business Development and Project Management. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced Managing Director proficient in managing Food Manufacturing operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
31
years of professional experience
1
Certification
Work History
Southern Cross University
STUDENT SUCCESS MENTOR
01.2015 - Current
Job overview
- Mentored more than 20 students.
- Role model for professionalism, integrity, and dedication
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Create NSW
PROJECT ADMINISTRATOR
10.2022 - 01.2024
Job overview
- Managed more than 60 incoming emails and 70 outgoing emails per day.
- Delivered program-related projects and initiatives to facilitate timely delivery of program objectives
- Undertake research and analysis in assigned project areas and contribute to preparing project briefs to support informed decision-making and planning
- Key Achievements
- Scoped, Designed, Developed, and delivered the new NSW Creative Kids Provider Information Enquiry Log
- Contribute to identifying and maximizing opportunities to improve outcomes, including provider retention, voucher redemption, and program integrity
- Policy submission analysis and coding | Create NSW Creative Arts Policy
- Coordinate and manage records and databases efficiently
- Project Managed the Scope, Design, Development, and delivery of a complaints management and analysis framework contributing to the continuous improvement of complaint management
- Fortnightly data analysis case management reporting
- Restructured the NSW Creative Kids Provider Guide for staff – continuous improvement
- Ministerial correspondence
- Objective | Ministerial Correspondence
- Smart Grants | Assessor and trained to develop Smarty Grants Administration.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
Small Business Commission
CUSTOMER ENGAGEMENT OFFICER
08.2021 - 08.2022
Job overview
- Provide Accurate and appropriate procedural and strategic guidance to small business customers during COVID-19
- Apply professional customer service skills to communicate effectively with clients and stakeholders
- Escalating small business issues to achieve positive responses for the Customer Service Environment
- Positive 5-star customer feedback
- Legislative Changes to Tax relief
- Successful squad research and development – young indigenous entrepreneurs and small business commission support knowledge gap analysis; systemic issue reporting
- Project Managed | CRM - system knowledge squad– collaborative project- revise salesforce email templates to ensure consistency of vocabulary and message to customers
- Project Managed | CRM - target campaign squad – collaborative project - indigenous business support research – nsbc knowledge gap analysis
- CRM – systemic issue reporting contributing to continuous service improvement
- Smarty grants eligibility assessor – small business month.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Wrote detailed narrative reports for use in investigations.
- Addressed public questions, complaints, and requests and provided necessary assistance.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Le Cordon Bleu College Of Culinary Arts
HIGHER EDUCATION LECTURER
07.2016 - 09.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
Anna Peters
HIGHER EDUCATION CURRICULUM RESEARCHER and WRITER
01.2019 - 06.2019
Job overview
- Scoped, Developed, and delivered, on time, high-quality academic materials and curricula for higher education programs
- Collaborated with the national curriculum and resource manager to revise the Entrepreneurship and Business Management module reflected fundamentals of business innovation and development and business currency
- The project was completed on time within the four month time frame. Positive student and management results.
- Gathered and organized information for research purposes.
- Wrote research papers, reports, reviews, and summaries regarding Hospitality and Gastronomic tourism.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
Anna's Cuisina Pty Ltd
FOUNDER and MANAGING DIRECTOR
01.1993 - 01.2015
Job overview
- Niche market - food production – specializing in fruitcake, shortbread, and puddings and contract manufacturing, gastronomic tourism, and cooking school
- Collaboratively project managed and designed, prepared, and delivered a complex commercial food production kitchen on time
- Employer of mainstream and intellectually disabled adults
- Established a reputation for integrity, fairness, and a broad and robust network
- Developed and sustained Gastronomic Tourism and Cooking Classes
- Personally visited by Governor Maria Bashir in 2010
- Successfully planned market developments and secured a private label contract with David Jones from 2003 to 2008
- Selected by the NSW Government to represent NSW Business during a trade commission visit to Japan
- Identified new business growth opportunities through strategic relationships and exported puddings in unique packaging to all Harvey Nickels UK stores in 2008
- Outsourced Safe Food Handling training for all staff, enhancing staff morale and productivity
- Preferred Employer status
- Reputation for uncompromising ethical behavior that leads to integrity
- Built and maintained a long-term relationship with staff, clients, and key stakeholders, including David Jones, Myer, Sheraton on the Park, and Peter's of Kensington
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Defined company roles and responsibilities to establish and enhance processes.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Directed market expansions to propel business forward, meet changing customer needs.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Formulated and executed strategic initiatives to improve product offerings.
Education
Southern Cross UniversitySydney, NSW
Master of Business Law from Masters By Course Work
12.2025
University of CanberraCanberra
Graduate Diploma from TESOL
2023
Southern Cross UniversitySydney, NSW
Master of Business Administration from Business Administration And Management
02.2021
Le Cordon Bleu/Southern Cross University, Sydney, NSW
Master of Gastronomic Tourism Le from Gastronomic Tourism
06.2014
TAFE NSWSydney, NSW
Some College (No Degree) from Data Analytics
Skills
- Project Management
- Complaints Management
- Cultural Literacy
- Continuous Improvement
- Customer-centric approach
- Stakeholder Engagement
- Effective Leadership
- Team Collaboration
- Organization
- Scheduling
- Progress Monitoring
- Direct Supervision
- Group and individual instruction
- Word PowerPoint Ms Teams Excel SharePoint
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved positive results by completing the internal User Information guide with accuracy and efficiency.
- Achieved positive reporting results by introducing a new design for provider and customer data collection.
Affiliations
- TESOL NSW Chapter
- NSW Writers Centre
- NSW Business Chamber
Certification
- Excellence in Customer Service, NSW Small Business Commission, 2 days.
Travelling, meeting new people, reading, classical music, sailing.
Traveling brings about a new learning experience relating to culture. I enjoy meeting new people as it contributes to understanding a variety of cultures and how hospitality is delivered. I enjoy holding a book in my hands, knowing that someone or a group of people have shared their knowledge. The enjoyment of listening to classical music is with out reservation a delight and a beautiful sensory experience. The sailing the ocean is peaceful and I am in touch with nature.
Timeline
PROJECT ADMINISTRATOR
Create NSW
10.2022 - 01.2024
CUSTOMER ENGAGEMENT OFFICER
Small Business Commission
08.2021 - 08.2022
HIGHER EDUCATION CURRICULUM RESEARCHER and WRITER
Anna Peters
01.2019 - 06.2019
HIGHER EDUCATION LECTURER
Le Cordon Bleu College Of Culinary Arts
07.2016 - 09.2020
STUDENT SUCCESS MENTOR
Southern Cross University
01.2015 - Current
FOUNDER and MANAGING DIRECTOR
Anna's Cuisina Pty Ltd
01.1993 - 01.2015
Southern Cross University
Master of Business Law from Masters By Course Work
University of Canberra
Graduate Diploma from TESOL
Southern Cross University
Master of Business Administration from Business Administration And Management
Le Cordon Bleu/Southern Cross University,
Master of Gastronomic Tourism Le from Gastronomic Tourism
TAFE NSW
Some College (No Degree) from Data Analytics
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