William Jackson
East Toowoomba
Summary
Customer service professional with a blend of aviation and retail experience, adept at team collaboration and effective communication. Demonstrates strong skills in stock management, mentoring, and customer interactions, supported by a background in aviation services and sports coaching. Passionate about engaging with customers and fostering a positive environment, with aspirations to further develop expertise in customer-facing roles.
Overview
4
4
years of professional experience
Work History
Fast Food Team Member
Yum! KFC Australia Holdings II LLC
05.2021 - 05.2023
- Working at KFC involved Stock and Storeroom management, Serving customers and communicating with fellow team members to ensure that meals were made in a prompt manner and to the satisfaction of the customer
Ramp Agent
Oceania Aviation Services Ground Handling
02.2023 - 02.2024
- Being a Ramp Agent involves many different roles including operating equipment
- It also involves teamwork and communication in order to ensure flights get turned around on time
Overnight Stocker
Total Tools
02.2024 - Current
Referee Coach
Toowoomba Rugby League
02.2024 - Current
- Being a referee coach for Rugby League involves, mentoring, giving feedback and game assessments for younger referees in line with the National Rugby League guidelines to ensure match officials can be as prepared as possible for games
Freelance Photographer
Seq Aircraft Photography
01.2023 - Current
Bartender
Tailgate Sports Bar
08.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upheld strict regulations for safe alcohol service and food safety.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Customer Service Assistant
Coles Group
12.2024 - Current
- As a Store Team Member at Coles, I play a key role in delivering exceptional customer service while supporting the daily operations of the store
- I am responsible for assisting customers, managing stock, and ensuring the store is clean and well-presented, I am an essential part of the team ensuring that Coles remains a trusted and welcoming place for our customers
Education
Toowoomba Anglican School
01.2022
Skills
- Working with Children
- Team Management
- Providing Feedback
- Communication
- Stock Management
- English
- Responsible Service of Alcohol
- Airlines
- Customer Service
- Photography
Additionalinformation
Seq Aircraft Photography, 01/01/23, Present, 1 year 2 months
Timeline
Customer Service Assistant
Coles Group
12.2024 - Current
Bartender
Tailgate Sports Bar
08.2024 - 10.2024
Overnight Stocker
Total Tools
02.2024 - Current
Referee Coach
Toowoomba Rugby League
02.2024 - Current
Ramp Agent
Oceania Aviation Services Ground Handling
02.2023 - 02.2024
Freelance Photographer
Seq Aircraft Photography
01.2023 - Current
Fast Food Team Member
Yum! KFC Australia Holdings II LLC
05.2021 - 05.2023
Toowoomba Anglican School
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