Caci Nel
Morayfield
Summary
Experienced with veterinary reception procedures and client care. Utilizes excellent communication and organisational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Queensland Veterinary Specialists
11.2024 - Current
- Managed appointment scheduling and patient records using veterinary practice management software.
- Facilitated effective communication between clients and veterinary staff to ensure optimal care delivery.
- Coordinated billing processes and payment collections, enhancing financial efficiency.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assessed patient conditions to prioritise care based on urgency and clinical protocols.
Administration Manager
Northshore Pet Resort
04.2021 - 07.2025
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Oversaw daily operations to ensure efficient service delivery and client satisfaction.
- Developed and implemented policies to enhance administrative processes and improve workflow efficiency.
- Led training programs for new employees, fostering a culture of continuous improvement and development.
Senior Sandwhich Artist
Subway
03.2015 - 05.2021
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
- Provided exceptional customer service by promptly addressing guest concerns, resulting in increased repeat business.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Maintained consistency in product quality by regularly reviewing company standards and implementing necessary adjustments in sandwich preparation techniques.
Education
Certificate IV in Veterinary Nursing
TAFE QLD
QLD06-2026
Certificate III Animal Care Services
TAFE QLD
QLD06-2025
Collage DUX in Biology And Marine Science
Southern Cross Catholic College
Scarborough, QLD11.2019
Skills
- Customer service
- Critical thinking
- Team leadership
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Administrative Officer
Queensland Veterinary Specialists
11.2024 - Current
Administration Manager
Northshore Pet Resort
04.2021 - 07.2025
Senior Sandwhich Artist
Subway
03.2015 - 05.2021
Certificate IV in Veterinary Nursing
TAFE QLD
Certificate III Animal Care Services
TAFE QLD
Collage DUX in Biology And Marine Science
Southern Cross Catholic College
Similar Profiles
CASSANDRA GALVINCASSANDRA GALVIN
Administration Officer at Mitchelton Veterinary PracticeAdministration Officer at Mitchelton Veterinary Practice
Emily TorvaldEmily Torvald
Senior Administration / Medico-Legals and IME's at Queensland Rehabilitation SpecialistsSenior Administration / Medico-Legals and IME's at Queensland Rehabilitation Specialists
Akifah LynchAkifah Lynch
Animal Care Assistant at Movement Referrals - Independent Veterinary SpecialistsAnimal Care Assistant at Movement Referrals - Independent Veterinary Specialists
Deborah WhileyDeborah Whiley
Business Operations Manager at Vigor Australia T/A Moreton Bay Medical CentreBusiness Operations Manager at Vigor Australia T/A Moreton Bay Medical Centre
Maddaline VerbeekMaddaline Verbeek
Assistant Manager at Smokemart & GiftboxAssistant Manager at Smokemart & Giftbox