CADE MCDERMOTT
WYNNUM WEST,QLD
Summary
Experienced in various roles across different organizations and fields, including The University of Queensland, working as an Administrative Officer in the Human Resources/Indigenous Employment portfolios, Business School Student Centre, and ATSIS Unit Administration. Throughout my career, I have gained valuable skills in sales, pick and packing, customer service, RF devices, coaching, and training. Additionally, my involvement in the National Premier League for the last 7 years has exposed me to diverse professional environments, significantly expanding my skillset. With a strong commitment to maintaining high work standards and continuously enhancing my skills, I am confident in my ability to contribute effectively to future job opportunities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Xtraordinary Events
08.2024 - 08.2024
- Sales/ Customer Service at the EKKA Game Sales Attendant
- Successfully drove customer sales
- Managed busy crowds
- Broke the companies previous years sales record (Gifted bonus)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Casual Grocery Team Member
Woolworths Group
10.2022 - 08.2024
- Collaborated with team members to complete daily tasks, ensuring smooth operation of grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
Outreach and Engagement Support Officer
University of Queensland
06.2020 - 12.2020
- Manage Indigenous Mailbox, triaging and responding to enquiries, revamping indigenous employment shared folders, updating Ally membership lists, creating excel contact list for WDI, collating shared folder files and drafting Uni super template for graduates
- Creating guides, e.g
- Zoom, websites, microsoft teams, assist with merchandise orders for NAIDOC
- Assisting with position descriptions, converting into recruitment templates as well as best practice guides
- Assisting with UQ awards event, Created plans and communicated deadlines to ensure projects were completed on time.
Human Resources/Indigenous Employment
University of Queensland
03.2020 - 12.2020
- Workplan each week/ fortnight, with tasks start and end date with priority of the task, weekly check in with supervisor
- Assisted with team events, room bookings, catering and website updates
- Triage teams mailbox, update and maintain the ALLY, DHCO, SCEDI contact list and website pages, assist with WDI staff development courses, ordering merchandise, providing administrative support across all WDI portfolios
- Research tasks involving scoping documents, assist with adding and sending out welcome packs
- Creation of guides for staff, restructuring Indigenous employment shared folders, support with travel fund, merle pledge and SBS inclusion, gender and culture modules.
Human Resources/Workplace Diversity and Inclusion
University of Queensland
03.2020 - 03.2020
- Human Resources, Workplace, Diversity and Inclusion team. Managing/ triaging various inboxes for the team.
- Liaison with team members regarding events and website updates.
- Assisting with Position Descriptions.
- Creation of Guides for staff members.
- Established strong relationships with community organizations for collaboration on diversity programs.
Construction Worker/Administration Assistant
University of Queensland
01.2020 - 03.2020
- Assist with Student Admin Team, front office, events team, and co-curricular activities, Entry level admin tasks, filing, printing, Stocktakes, putting new UQ shirts into boxes for Post Graduate students
- Blackboard, editing and updating resource on black board, checking for old resources, adding banners to the courses
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
Entry Level Administration
University of Queensland
03.2019 - 06.2019
- Entry level admin, student engagement, supporting BELSET events and programs, Working on Google Docs, room bookings, Reception duties, making appointments for students, Phone calls, emails, rebranding PowerPoints, printing assessments, collating applications
- Drafting Facebook ads, student hub, CRM enquiries, Searching for graduate roles for students, Started Project Work, data entry, testimonials for marketing.
Trainee/Student Administrative Assistant
Advanced Shade Systems
01.2017 - 01.2018
- Installation of shade structures
- Loading and unloading of trucks and utes
- Checking inventory lists/ checking job sheets
- General email and spreadsheet tasks/ administrative duties.
Education
Diploma of Business - Business
Sarina Russo Institute
Brisbane, QLD01.2020
Cert II in Sport and Recreation - Sport And Recreation
Cavendish Road High School
Brisbane, QLD01.2018
Cert II in Skills for Work and Vocational Pathways - Business
Cavendish Road High School
Brisbane, QLD01.2018
Cert III in Fitness - Health And Physical Fitness
Cavendish Road High School
Brisbane, QLD01.2018
First Aid Certificate - Health And Fitness
Cavendish Road High School
Brisbane, QLD01.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Communication Skills
- Committed
- Reliable
- Attentive
- Quick Learner
References
- Jo Buchan, 0410379777, University of Sunshine Coast
- Deanne Strachan, (07) 3346 9061, dstrachan@bel.uq.edu.au, University of Queensland
- Hollie Duncan-Tibbey, (07) 33656204, execdean@bel.uq.edu.au, University of Queensland
- Eric Lewis, 0412 874 208, Advanced Shade Systems Queensland
- Owen Baker, 0430 381 099, Brisbane Roar Academy Coach
Timeline
Customer Service Representative
Xtraordinary Events
08.2024 - 08.2024
Casual Grocery Team Member
Woolworths Group
10.2022 - 08.2024
Outreach and Engagement Support Officer
University of Queensland
06.2020 - 12.2020
Human Resources/Workplace Diversity and Inclusion
University of Queensland
03.2020 - 03.2020
Human Resources/Indigenous Employment
University of Queensland
03.2020 - 12.2020
Construction Worker/Administration Assistant
University of Queensland
01.2020 - 03.2020
Entry Level Administration
University of Queensland
03.2019 - 06.2019
Trainee/Student Administrative Assistant
Advanced Shade Systems
01.2017 - 01.2018
Diploma of Business - Business
Sarina Russo Institute
Cert II in Sport and Recreation - Sport And Recreation
Cavendish Road High School
Cert II in Skills for Work and Vocational Pathways - Business
Cavendish Road High School
Cert III in Fitness - Health And Physical Fitness
Cavendish Road High School
First Aid Certificate - Health And Fitness
Cavendish Road High School
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