Cadence Cory
Chermside,QLD
Summary
Hi! My name is Cadence, i am a versatile team member, ready to take on any required task and adapt to changing conditions with an eager and hardworking mindset. I am enthusiastic and reliable, dedicated to providing excellent customer service with a smile. I plan to further my education and gain new skills/experience.
Overview
5
5
years of professional experience
Work History
Sales Agent
TSA Group
04.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Telstra products or services to promote sales.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable.
Pet Bather
La Casa de Pooch
10.2023 - 04.2024
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, and hair mats
- Kept cages, kennels, and grooming areas neat and clean
- Monitored animals for behavioural problems and signs of health issues
- Ensured work area is tidy, cleaned floor's and walls, sanitised and cleaned machinery, production rooms and storage areas
Customer Service Agent For Services Australia
Concentrix
02.2023 - 08.2023
- Handled confidential information with discretion and tact, ensuring the privacy and security of sensitive documents and personal information
- Interacted with a diverse range of individuals including people in vulnerable circumstances with professionalism, empathy and a willingness to help
- Supported customers by directing them to appropriate service channels, completing enquiries at first contact, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility needs, and escalating potential issues to the leadership team
- Handled customer service inquiries and complaints in a timely and professional manner
- Utilised active listening skills to identify customer needs and offered appropriate solutions
- Adhered to customer service standards and corporate policies to ensure customer satisfaction
- Utilised computer systems to access customer accounts and provide accurate information
Food And Beverage Attendant
Kedron Wavell
07.2022 - 02.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve the customer experience and escalated issues to management for resolution when necessary
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Displayed and retained extensive knowledge of spirits, wines and beers
Sales Assistant
Kmart Australia
08.2020 - 07.2022
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
- Handled credit and debit card payment processing to complete purchasing experience
- Answered customers' questions regarding products, prices and availability
- Received and processed product returns
Crew Member
Mcdonald's Australia
08.2021 - 01.2022
- Packed fast food products in approved containers, cups and bags
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Operated cash register, collected payments and provided accurate change
- Wiped down tables and equipment, swept and refilled stock
- Maintained calm demeanour during high-volume periods and special events
- Prepared and served coffee, espresso drinks, blended coffees and teas
Education
QCE Certificate -
The Gap Sate High School
The Gap, QLD11.2021
Additional Achievements - RSA Certificate, Certificate II in Hospitality, Certificate I in Information, Digital Media and Technology, Certificate II in Skills for Work and Vocational Pathways
The Gap Sate High School
The Gap, QLD11.2021
Skills
- Customer Service Skills
- Ability to Work Under Pressure
- Critical thinking and problem solving
- Ability to Work in a Team
- Effective Time Management
- Ability to Multitask
- Knowledge of spirits, wines and beers
Accomplishments
- RSA Certificate
- Certificate II in Hospitality
- Certificate I in Information, Digital Media and Technology
- Certificate II in Skills for Work and Vocational Pathways.
Timeline
Sales Agent
TSA Group
04.2024 - Current
Pet Bather
La Casa de Pooch
10.2023 - 04.2024
Customer Service Agent For Services Australia
Concentrix
02.2023 - 08.2023
Food And Beverage Attendant
Kedron Wavell
07.2022 - 02.2023
Crew Member
Mcdonald's Australia
08.2021 - 01.2022
Sales Assistant
Kmart Australia
08.2020 - 07.2022
QCE Certificate -
The Gap Sate High School
Additional Achievements - RSA Certificate, Certificate II in Hospitality, Certificate I in Information, Digital Media and Technology, Certificate II in Skills for Work and Vocational Pathways
The Gap Sate High School
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