Cadence McDonald-Green
Burwood,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Commerce - Human Resources Management
Macquarie University
Sydney, NSW2028
High School Diploma -
Burwood Girls High School
Croydon, NSW10.2023
Skills
- Customer Service
- Skillfull in Microsoft software
- Problem-solving abilities
- Critical Thinking
- Call Management
- Demonstrated ability to work within team environments
- Experience with point of sales software ( Afterpay, Eftpos, Cash)
Certification
- First Aid certificate
- Working with children check
Timeline
Customer Service Representative
Target
04.2021 - Current
Bachelor of Commerce - Human Resources Management
Macquarie University
High School Diploma -
Burwood Girls High School
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