Cadyn Binns
KYNETON,Victoria
Summary
I excel in delivering exceptional service and possess strong leadership, communication, and attentive skills in both inbound and outbound customer service and management. My proactive approach and positive mindset make me an adaptable asset to any team.
Overview
4
4
years of professional experience
Work History
Account Manager
CARSALES.COM.AU
08.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Constantly achieved KPIs each quarter
Customer Service Officer
Department Of Land Water And Planning
05.2021 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- I provide general customer service on behalf of an array of government departments, including calls for Vic Emergency Hotline and Emergency Recovery Victoria. I was elected to help run an outbound government committee campaign,delivering exceptional service to all customers.
Outbound Sales Consultant
Unity4 Contact Centre
04.2020 - 03.2021
- Increased lead generation by proactively reaching out to potential clients via phone and email.
- Boosted sales revenue by effectively communicating product benefits and features to prospective customers.
- Conducted outbound cold-calling to raise charity funds, consistently performing as a top performer on multiple occasions.
Education
Certificate IV - Business Management
RMIT University
Melbourne, VICCert III - Retailing
Positive Training
Skills
- Problem-Solving
- Teamwork and Collaboration
- Team building
- Business Development
- Excellent Communication
- Sales Development
Timeline
Account Manager
CARSALES.COM.AU
08.2023 - Current
Customer Service Officer
Department Of Land Water And Planning
05.2021 - 05.2023
Outbound Sales Consultant
Unity4 Contact Centre
04.2020 - 03.2021
Certificate IV - Business Management
RMIT University
Cert III - Retailing
Positive Training
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