CAELAN THOMPSON
Sydney
Summary
Highly motivated and results-driven restaurant manager with over three years of extensive experience in QSR management. Demonstrated expertise in improving store performance, enhancing customer satisfaction, and achieving significant sales growth through strategic planning and effective team leadership. Proven track record of implementing operational efficiencies and exceeding performance targets, leading to multiple awards and recognitions. Adept at training and developing staff to achieve their full potential and ensure consistent delivery of high-quality service.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
El Jannah
11.2024 - Current
- Prepared restaurant business plan by reviewing demands, analysing competitors and developing projections for sales and finances in 3 restaurants.
- Consistently Maintained above target P&L results or better.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Manager
KFC Sans Souci
01.2024 - 11.2024
- Awarded RBAU Colonels Award June 2024
- Oversaw daily operations ensuring efficiency and high-quality service
- Managed staff, scheduling, training, and performance evaluations
- Maintained inventory control and ensured compliance with health and safety regulations
- Increased Balanced Store Scorecard from 2.5 to 4 in under 6 months
- Implemented strategies that saw the store's Thru-put improve from 57 to 80 & Store's Peak Speed from 77 to 111 Period To Date
- Improved the stores culture towards wastage which saw a reduction in PCA from 3.3% to 2.7%
- Year To Date
- Developed and mentored existing employees to help them reach their full potential, resulting in 2 new Shift Supervisors & 1 new Assistant Manager in only 6 months
Restaurant Manager
KFC Eastgardens
04.2022 - 12.2023
- Market 1 Finalist for People Promise RGM Conference 2023
- Market 1 Nominee for Customer Promise RGM Conference 2023
- Market 1 Nominee for Business Growth RGM Conference 2023
- RBAU Trust Pillar Award November 2023
- RBAU People Power Award June 2023
- Implemented strategies to enhance operational efficiency and customer satisfaction, which increased sales by 28% Year To Date
- Led an inexperienced & Developing management team to succeed in all areas resulting in a Balanced Store Scorecard of 4.85 Year To Date
- Directed all aspects of restaurant operations, including staffing, training, budgeting, and customer service, resulting in 4/4 At Standard ROCC checks & multiple 5 Star Health Inspections
- Coached and mentored employees to help them reach their full potential, resulting in 7 LAS Certified Shift Supervisors, 6 LAR1 certified Assistant Managers, 1 BOR Certified RGM for Q1 Area
Assistant Manager
KFC Pagewood/KFC Eastgardens
03.2021 - 03.2022
- Created and implemented a system for tracking and managing waste, resulting in a reduction in PCA
- Developed and maintained a system for tracking and managing employee certification & performance
- Assisted the restaurant manager in daily operations
- Supervised staff and ensured adherence to company policies
- Assisted in inventory management and order placements
- Ensured team provided excellent customer service and handled customer complaints
Education
HSC -
Champagnat Catholic College
01.2020
Graduate Certificate of Business - undefined
University of Wollongong
03.2025
Skills
- Prioritization and Scheduling
- Analytical Decision Making
- Restaurant operations management
- Strategic Problem Resolution
- Team Leadership
- Rapid Adaptation Skills
- Talent Acquisition
- Effective Team Collaboration
- Flexible Problem-Solving
- Clear Verbal Communication
- Data Analysis in Excel
- Conflict Management Expertise
- Effective in Stressful Situations
Extra Responsibilities
- DR Assessor, 06/01/24, 01/11/24, Q1 - RBAU
- Area Safety Captain, 05/01/24, 06/01/24, Q1 - RBAU
- Area Safety Captain, 09/01/23, 10/01/24, Q1 - RBAU
Timeline
Restaurant Manager
El Jannah
11.2024 - Current
Restaurant Manager
KFC Sans Souci
01.2024 - 11.2024
Restaurant Manager
KFC Eastgardens
04.2022 - 12.2023
Assistant Manager
KFC Pagewood/KFC Eastgardens
03.2021 - 03.2022
Graduate Certificate of Business - undefined
University of Wollongong
HSC -
Champagnat Catholic College
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