Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Availability
Personal Information
Special Achievements And Awards
Note
Timeline
Generic

CAELAN MCLEAN

Clyde North,Australia

Summary

I work well with others, I have a positive outlook on life, I am efficient, I get things done when needed, I am reliable, I am a determined person who strives to complete all tasks, I am flexible and can adjust quickly to changing situations, I am an active listener, I constantly aim to improve interpersonal skills and I have a great sense of humour.

Overview

8
8
years of professional experience

Work History

Catering Utility /Fill-in Supervisor

Ventia
HMAS CERBERUS, Victoria
01.2021 - Current
  • Provided excellent customer service by interacting with guests during events.
  • Communicated effectively with team members to ensure smooth operations during events.
  • Supported chefs in preparing meals for large groups efficiently and on time.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Responded promptly to customer inquiries related to menu items or services offered.
  • Assisted in setting up and breaking down catering events.
  • Prepared food items according to recipes and instructions.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
  • Resolved any complaints or concerns from customers regarding catering services provided.

Customer Service

Harris Scarfe
Mornington, Victoria
01.2018 - 01.2020
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Operated cash registers to process payments for goods and services.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Volunteer Work /Group Leadership

Fusion
Mornington, Victoria
01.2016 - 01.2018
  • Arranged activities, mentored disadvantaged youth, set up & disabled campsites, cooked for people attending, and cleaned.
  • Created a safe environment for disadvantaged youth to express themselves freely.
  • Set up and cleaned up after activities.
  • Helped Organized fundraising events to support volunteer initiatives.
  • Communicated regularly with parents and guardians regarding their child's involvement in fusion activities.
  • Resolved conflicts between the disadvantaged youth as necessary.
  • Coordinated and supervised group activities for fusion.

Education

Certificate of Graduation - year 12

Mount Eliza Secondary College
Mount Eliza
11-2020

Certificate lll - Screen and Media

AIE (Academy of Interactive Entertainment)
Victoria
12.2019

Completed VET Course - Game Art Creation/Design Year 2

AIE (Chisholm TAFE)
Victoria
12.2019

Completed VET Course - Game Art Creation/Design Year 1

AIE (Chisholm TAFE)
Victoria
12.2018

Skills

  • Durability
  • Stamina
  • Good hand-eye coordination
  • Teamwork
  • Good communication skills
  • Adaptability
  • Collaboration
  • Following instructions
  • Fast learner
  • Good organizational skills
  • Shift scheduling
  • Customer service
  • Time management
  • Attention to detail
  • Following a recipe
  • Event coordination
  • Food preparation
  • Customer feedback
  • Staff supervision
  • Staff management

References

  • Breck Curtis, Youth Worker, Fusion Peninsula, 0472730814, axawatta@outlook.com
  • Chris Field, Assistant Manager, Harris Scarfe Mornington, 0484577033, chrisofield776@gmail.com
  • Kaela Ball, Supervisor, VENTIA PTY LIMITED HMAS CERBERUS, 0423528201, kaela.ball@hotmail.com

Hobbies and Interests

  • Basketball
  • Cars
  • Swimming
  • Billiards
  • Boxing
  • Tubing
  • Graphic Design (Art)
  • Gaming
  • Music
  • Snow-boarding / skiing
  • Cooking

Availability

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Personal Information

Date of Birth: 20/07/2002

Special Achievements And Awards

  • 2019, Completion of Certificate III in Screen and Media, Year 1 and 2 from AIE (Academy of Interactive Entertainment)
  • 2020, Certificate of Graduation from Mount Eliza Secondary College for Completing year 12
  • 2020, Certificate of Recognition from Peter Murphy MP, Federal Member for Dunkley for completing year 12

Note

References available upon request.

Timeline

Catering Utility /Fill-in Supervisor

Ventia
01.2021 - Current

Customer Service

Harris Scarfe
01.2018 - 01.2020

Volunteer Work /Group Leadership

Fusion
01.2016 - 01.2018

Certificate of Graduation - year 12

Mount Eliza Secondary College

Certificate lll - Screen and Media

AIE (Academy of Interactive Entertainment)

Completed VET Course - Game Art Creation/Design Year 2

AIE (Chisholm TAFE)

Completed VET Course - Game Art Creation/Design Year 1

AIE (Chisholm TAFE)

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CAELAN MCLEAN