SIMONE MAYER
Kadina,SA
Summary
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Thrive in a team environment and work well with others
Enjoy working as a team member as well as independently
Team leader and team player
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Support Worker
Star Of The Sea
11.2023 - Current
- Performed general housekeeping and cleaning tasks.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Adhered to company policies, safety procedures, and performance standards.
- A non-judgemental attitude regardless of a person’s needs.
- The ability to remain calm under pressure and when dealing with challenging situations.
Emergency Department Receptionist
Yorke and Lower North Health Services Wallaroo
01.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Housekeeping Supervisor
ESS Compass-Group
02.2023 - 11.2023
- Monitored work areas to verify that established sanitation standards were followed
- Displayed strong leadership capabilities while training new staff members on proper cleaning techniques
- Enforced safety protocols and ensured that all equipment is properly maintained
- Maintained accurate records of inventory, supplies, and personnel performance reviews
- Review and forward plan logistical data
- Attend client meetings and refer to BOSS board
- Liaise on with team for short and long-term planning.
Receptionist
Kadina Medical Associates
01.2021 - 01.2022
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected cash and eftpos payments, processed transactions and updated relevant records.
- End of night restocking items and reconciling cash drawer.
Duty Manger/ Gaming Manager
Kadina Hotel
01.2019 - 01.2022
- Led orientation and training for new employees to prepare thoroughly for full spectrum of service duties.
- Improved employee morale through effective communication and timely resolution of workplace issues.
- Maintained detailed knowledge of all games offered at the establishment, serving as a subject matter expert when resolving customer disputes or clarifying game rules.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
- Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
- Developed comprehensive training programs to ensure staff maintained high levels of expertise in gaming regulations and procedures.
First Care Medical
Medic
01.2019 - 01.2020
- Facilitated communication among team members during critical situations such as code blue events or rapid response calls, maintaining clear lines of communication under pressure.
- Assisted with life-saving procedures, contributing to a effective outcome for critically ill patients.
- Participated in ongoing professional development opportunities to stay current on best practices in critical care medicine.
- Collaborated effectively with multidisciplinary teams, ensuring comprehensive care for all patients.
- Enhanced patient care by closely monitoring vital signs and administering appropriate treatments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Duty Manager / Gaming Machine Manager
The Junction Hotel, South Australian Jockey Club
01.2017 - 01.2018
- Trained employees in essential job functions.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Kadina Memorial High School
Kadina, SA12.2006
Skills
- Ability to communicate with a variety of people from all levels
- Ability to cope and work under pressure
- Ability to prioritise tasks
- Able perform tasks in an efficient and accurate manner, managing conflicting demands
- Able to use various office equipment including telephone, photocopier and computers and printers
- Act in accordance with guidelines, protocols, operational policies and procedures
- Aptitude in financial management, internal reports and analysis
- Comprehensive knowledge of Microsoft Word, Outlook and Excel Excellent written and verbal communication
Certification
- Certificate IV in Health Care (Ambulance)
- Certificate II in Business (TAFE SA)
- Certificate II in Justice Studies (TAFE SA)
- Certificate in HLTAID003 Provide First Aid
- Certificate of Responsible Service of Alcohol
- Certificate in Advance Gaming Intervention Training (AHA & Gaming Care)
- Certificate in providing Responsible Gambling services & Attend Gaming Machines (TAFE SA)
- U.G.L.Y Bartender (7th in SA, 1st on the Yorke Peninsula)
- 2010-2011 Yorke Peninsula 'Employee of The Year'
- 2000 Citizen-ship Winner (Kadina Primary School)
References
- Jane Purdie, Owner / First Aid Educator, Myriad Safety, 0418 819 017
- Allison Watson, Pervious Supervisor Housekeeping, ESS Compass Group, 0476 430 376
- Darren Cave, Previous Kadina Hotel Licensee, 0408 842 166
Timeline
Social Support Worker
Star Of The Sea
11.2023 - Current
Housekeeping Supervisor
ESS Compass-Group
02.2023 - 11.2023
Emergency Department Receptionist
Yorke and Lower North Health Services Wallaroo
01.2021 - Current
Receptionist
Kadina Medical Associates
01.2021 - 01.2022
Duty Manger/ Gaming Manager
Kadina Hotel
01.2019 - 01.2022
First Care Medical
Medic
01.2019 - 01.2020
Duty Manager / Gaming Machine Manager
The Junction Hotel, South Australian Jockey Club
01.2017 - 01.2018
High School Diploma -
Kadina Memorial High School
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