Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic
Cai Bardsley

Cai Bardsley

Thornbury,VIC

Summary

Friendly customer service professional and gaming enthusiast with a valuable skill set and in-depth knowledge of TCG's, RPG's, board games and game related hobbies such as miniature painting. Experience in customer service across multiple roles, an approachable demeanour and a strong focus on customer satisfaction and teamwork.

Overview

8
8
years of professional experience

Work History

Bus Driver

Kinetic
01.2024 - Current
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
  • Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.

Administrator

Small Press Network
08.2023 - 01.2024
  • Maintained personnel records and updated internal databases to support document management.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.

Pick Packer

Factory X (Gorman and Dangerfield)
08.2022 - 08.2023
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Cleaned and maintained warehouse in compliance with OHS safety standards.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Moon Dog Craft Brewery
10.2021 - 11.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Customer Service Representative

Sexyland
11.2019 - 10.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Veterinary Nurse/Receptionist

Animal Referral Hospital
06.2017 - 11.2019
  • Maintained accurate medical records for efficient patient care and treatment followup.
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
  • Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.

Education

First Aid Certificate - First Aid

Life Saving First Aid
05-2025

Associate of Arts - Writing And Editing

Royal Melbourne Institute of Technology
Melbourne, VIC
10-2023

Skills

  • Customer service
  • Clear communication
  • Picking and packing
  • Office administration
  • Payment processing
  • Product knowledge
  • Administrative support
  • Research
  • Stock management
  • Store upkeep and cleaning

Hobbies

  • Yu-Gi-Oh!
  • Pokemon
  • Dungeons & Dragons
  • Magic: The Gathering
  • Board Games
  • Miniature Painting
  • Playing guitar/Bass/Keyboard
  • Boxing
  • Strength Training

Timeline

Bus Driver

Kinetic
01.2024 - Current

Administrator

Small Press Network
08.2023 - 01.2024

Pick Packer

Factory X (Gorman and Dangerfield)
08.2022 - 08.2023

Customer Service Representative

Moon Dog Craft Brewery
10.2021 - 11.2022

Customer Service Representative

Sexyland
11.2019 - 10.2020

Veterinary Nurse/Receptionist

Animal Referral Hospital
06.2017 - 11.2019

First Aid Certificate - First Aid

Life Saving First Aid

Associate of Arts - Writing And Editing

Royal Melbourne Institute of Technology

Similar Profiles

CREATE PROFILE
Cai Bardsley