Cai Paoliello
Sydney,NSW
Summary
Energetic and detail-focused individual with a knack for staying organised and working seamlessly with others. Known for strong communication and interpersonal skills that build confidence and enhance customer and guest experiences. Thrives in fast-paced environments, effortlessly adapting to new challenges while maintaining a polished and professional approach. Passionate about delivering exceptional service and creating genuine connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mwave
03.2025 - Current
- Resolved customer inquiries and issues through various communication channels, enhancing customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to streamline workflows, improving response times for customer queries.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
LUX Crew Member & Supervisor
Hoyts Cinema, Chatswood Westfield
05.2021 - 09.2024
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Conducted regular performance evaluations, providing constructive feedback and personalised coaching.
- Served food and beverages to customers at the bar, lounge and thearte.
Specialised Roulette Tables Dealer
The Star Casino
01.2020 - 09.2020
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Successfully completed a rigorous six-week casino table dealing course, passing nightly math tests three times a week with a minimum 85% score requirement to remain in the program.
- Conducted financial transactions for players, including chip sales and cash-ins.
Education
Certificate III - Sports Coaching
Certificate III - Screen & Media
Tafe St. Leonards
01.2019
Skills
- Customer engagement
- Verbal and written communication
- Administration experience
- Complex Problem-solving
- Resilience and persistence
- Food & Beverage preparation and service
- Time management
- Task prioritisation
- Coaching and training
Affiliations
Over the past five years, I have had the opportunity to assist with various training programs for players over 18 at Football Development Australia more specifically West Pymble Football Club (WPFC). My role involved not only mentoring and supervising groups of 11 to 15 players during their sessions but also providing guidance on both their technical and personal development. I worked closely with coaches to create tailored training plans that aimed to enhance the players' skills while fostering teamwork, discipline, and a strong work ethic. Additionally, I helped monitor progress, offering feedback to both players and coaches, ensuring that each player received the support needed to improve their performance on and off the field.
Certification
- Responsible Service of Alcohol
- NSW Driver's License
Timeline
Customer Service Representative
Mwave
03.2025 - Current
LUX Crew Member & Supervisor
Hoyts Cinema, Chatswood Westfield
05.2021 - 09.2024
Specialised Roulette Tables Dealer
The Star Casino
01.2020 - 09.2020
Certificate III - Sports Coaching
Certificate III - Screen & Media
Tafe St. Leonards
References
- Conor Young
- Hoyts Manager | 0424 400 581
- Josh Jones
- Head of Youth WPFC (West Pymble Football Club) | 0478 900 991