Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CAI WEISI

Melbourne,VIC

Summary

  • Visa Status: Permanent Resident Key Skills: Airline lounge Receptionist/ Customer Service Agent
  • Excellent customer service Strong written and spoken communication skills, a polite and professional approach, the ability to solve problems, attention to details, stock replenishment, MS Word, Excel and Access. Able to work irregular hours
  • Capable of multi-tasking
  • Well-organized, good work ethics, willing to work hard to achieve organization goals
  • Capability to maintain the received information
  • Experienced in handling foreigners
  • Capable of handling difficult people

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering [Number] years of experience in [Industry].

Overview

6
6
years of professional experience
1
1
Certification

Work History

airline lounge receptionist

Dnata Pte Ltd
02.2012 - 02.2017
  • Dnata Singapore Pte Ltd is a ground handling provider at Singapore Changi Airport, providing ground, passenger and cargo handling services, in-flight catering and security services to 69 scheduled and 45 non-scheduled airlines
  • Key Responsibilities:
  • Fully responsible for the smooth and efficient arrival and departure of all Executive members and VIP guest
  • Answer and address incoming phone calls in a timely and polite manner
  • Sort and distribute email
  • Respond professionally to customer requests and complaints
  • To ensure that all guest comments are noted down, analyzed and acted to
  • Monitoring and recording of guests who enter and maintain security awareness
  • Update on card member programs in computer
  • Ensure all relevant SOPs are adhered to ensure consistent level of services are maintained at all times
  • Responsible of maintaining the lounge in a good working condition 24 hours
  • Manage and keep stock of magazines and newspapers provided and make them available to customers
  • Ensuring that all food & beverage options and services are of the upmost quality
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Customer Service agent

Changi Airport Group
10.2010 - 12.2011
  • For iShop Changi duty free retail shop.

Changi Airport Group (Singapore) Pte. Ltd
  • Operates and manages Changi airport in Singapore
  • It engages in airport operations and management, air hub development, commercial activities, and airport emergency services and ishop Changi is an ecommerce store retailing products found at Changi Airport
  • Key Responsibilities:
  • Understanding of skincare, cosmetics and fragrance and how to best sell and promote all three categories
  • Do weekly stock take and monthly updates on the voucher value
  • Assist customers on their online shopping redemption
  • Sign customers up for marketing list and inform of upcoming promotions or events
  • Consulted with customers on beauty care needs and made product recommendation
  • Perform administrative duties, to support ad-hoc marketing projects and assist in collating feedbacks and suggestions via feedback form handout
  • Stay alert on their LAGs purchases
  • Manage irregular operations and execute strategies to get back on track quickly

Education

Degree of hospitality& tourism management -

EASB East Asia Institute of Management
Singapore
2010

Diploma of Business management -

EASB East Asia Institute of Management
Singapore
2008

Skills

  • B handling and hygiene course
  • Certificate of Changi airport group UP SIZE your service programmed
  • The Airport and Ground Handling Procedures
  • Airline/Airport Grooming, Appearance and Lifestyle
  • Letter of staff commendation(Skytrax awards the world’s best independent airport lounge)
  • AF & KLM service training
  • Flair command of Cantonese
  • Interpersonal
  • Highly motivated
  • Excellent communication and interpersonal skills
  • Willingness to learn
  • Good team player

Certification

  • Agent Representative Certificate Vic
  • Certificate of RSA course
  • Certificate of IATA dangerous goods awareness course
  • Certificate of airside safety induction briefing

Timeline

airline lounge receptionist

Dnata Pte Ltd
02.2012 - 02.2017

Customer Service agent

Changi Airport Group
10.2010 - 12.2011

Changi Airport Group (Singapore) Pte. Ltd

Degree of hospitality& tourism management -

EASB East Asia Institute of Management

Diploma of Business management -

EASB East Asia Institute of Management

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