Caia Mckenzie

At Civil X, I support the Director, Project Manager, Finance Manager, and Compliance Manager. I assist in coordination, supplier communication, recruitment, management systems, and branding, while documenting project progress and ensuring effective team communication. Despite my brief tenure, I demonstrate strong organizational skills, attention to detail, and adaptability.

• Project Coordination
• Supplier Communication
• Recruitment Assistance
• Social Media Management
• Documentation and Record-Keeping.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.

During my time at Keep Moving, I prioritized customer satisfaction through empathy and dedication. Drawing from my hospitality background, I improved team collaboration and communication. I also cleared a six-month backlog by revamping the database system and managing sales inboxes, demonstrating my commitment to operational excellence.

• Led recruitment and training, fostering a high-performing sales team.
• Coordinated closely with departments to ensure client satisfaction.
• Conducted, and managed operations of all low risk-high risk AT trials.
• Consistently liaised and worked alongside Support Coordinators, Plan Managers, Occupational Therapists, and executives in the NT Health sector.
• Efficiently managed shipments, documentation, and inventory.
• Optimized sales team performance through improved processes and planning.
• Effectively built client relations and built trust within the community.
• Adapted and cross-trained during peak periods for optimal support.
• Resolved customer needs promptly, maintaining high satisfaction.
• Cultivated a positive, inclusive teamwork culture, boosting morale.

At Boab Fabrication, I efficiently managed customer inquiries, supported quote estimations, and coordinated projects with seamless communication. Additionally, I enhanced document management and maintained meticulous project records.

• Addressed customer concerns, resolved concerns effectively.
• Supported quote estimations by utilizing excel spreadsheets, and effective communication with suppliers on pricing.
• Designed an efficient filing system for enhanced document management.
• Maintained accurate records and databases through data entry and updates.

At Leef, I integrated cutting-edge Assistive Technology to empower customers and managed trials for NDIS-supported clients. I ensured prompt issue resolution, maintaining high customer satisfaction and achieving tangible sales results through unwavering commitment.

• Proficiently assimilated new Assistive Technology Equipment, facilitating customer independence and autonomy.
• Led comprehensive trials of low-risk and high-risk Assistive Technology in clients' homes for individuals directly receiving NDIS Support.
• Conducted meticulous assessments to determine suitability for funding and enhance personal empowerment.
• Expedited issue resolution processes to augment customer satisfaction and uphold service excellence standards.
• Demonstrated exceptional sales skills driven by unwavering motivation and a consistent track record of achieving tangible results.

Managed Mosko's Café through ownership change to The Nook Cafe, ensuring operational continuity and preserving customer loyalty. Praised for exceptional customer service by the Palmerston community, fostering strong relationships and cultivating a loyal customer base. Demonstrated leadership, maintaining high service standards, and contributing to business success.

• Collaborated with the team to deliver exceptional customer service consistently.
• Developed menu items, ensuring a balance between profitability and affordability.
• Managed daily sales reconciliation, swiftly resolving any discrepancies.
• Conducted comprehensive training sessions for front-of-house staff, covering policies, our POS systems, and effective communication within service.
• Supervised visa holders' roles in hospitality, liaising with training organizations to support their visa requirements.
• Upheld high cleanliness and organization standards to comply with OHS regulations.
• Proactively resolved issues to the satisfaction of all parties involved.
• Managed rosters and payroll, maintaining a balance between wages and profitability to ensure sustainability.
• Established and nurtured an outstanding team, consistently receiving positive feedback on leadership and management capabilities.