Caidyn Hayes
Wangaratta,VIC
Summary
Dynamic marketing and sales professional with a proven record at Pfeiffer Wines, excelling in customer service and achieving significant KPI targets. Utilized strong instructional skills and innovative social media strategies to enhance client engagement and satisfaction. Known for exceptional organizational abilities that foster improved client experiences and skills development. Aiming to leverage expertise in a challenging role focused on driving customer loyalty and business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ski Instructor
Mt Hotham Ski Resort
06.2023 - Current
- Specialized in providing ski lessons to children and adults, both individually and in group settings
- Maintained excellent relationships with students and parents, ensuring a positive learning experience
- Consistently received positive feedback for engaging teaching style and effective communication
Ski Instructor
Big White Ski and Board School
12.2022 - Current
- Specialized in ski lessons for children aged 3-14
- Successfully managed classes in both one-on-one and group settings
- Consistently observed performance, provided valuable feedback, and assisted with daily sign-in procedures
Ski Instructor
Vail Resorts Australia (Perisher)
06.2022 - Current
- Instructed both children and adults in group and private ski lessons (2-10 students)
- Focused on building student confidence and helping them achieve specific goals
- Provided valuable and practical feedback based on performance observations
Music Teacher
Mojo Guitar Teachers
01.2022 - Current
- Taught guitar and ukulele to children and adults in both individual and group settings
- Developed and delivered engaging lesson plans tailored to individual skill levels
- Maintained strong communication with students and parents to ensure positive learning outcomes
Cellar Door Sales Assistant
Pfeiffer Wines
01.2019 - Current
- Greeted customers, providing personalized service and recommendations
- Processed sales transactions using cash and EFTPOS systems
- Maintained a positive and welcoming atmosphere in the cellar door environment
- Maintained cleanliness of the sales floor area at all times.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Processed orders accurately and efficiently using a POS system.
- Described merchandise and explained use, operation and care.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
Administrative & Marketing Assistant
Pfeiffer Wines
01.2019 - Current
- Overhauled data entry, filing, copying, binding, and scanning tasks.
- Supervised dispatch of wine club packages every four months.
- Supervised the execution of orders received through various methods.
- Developed captivating social media strategies across various platforms.
- Designed sales initiatives to achieve KPI benchmarks.
- Exhibited superior knowledge in wine and winemaking process.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Compiled research data for market analysis, including competitor activity and customer feedback.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Edited digital images for use in web design projects or printed material.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained accurate records of all marketing activities using Excel spreadsheets.
- Analyzed website traffic data to identify trends in user behavior.
Administrative Support/Instructor
Vertikal Indoor Snowsports
01.2020 - 12.2022
- Managed class bookings, instructor allocation, and scheduling
- Provided administrative support, including handling inquiries, social media management, and general office tasks
- Processed phone, web, and in-person orders
- Supervised a small team, trained new staff members, and ensured smooth operational procedures
- Successfully planned and coordinated private functions and events
- Implemented COVID-19 safety regulations
- Conducted data entry, filing, typing, copying, binding, and scanning
- Coordinated the triannual wine club dispatch
- Created and managed social media campaigns
Bartender
Amici Wine Bar & Deli
01.2020 - 12.2021
- Greeted and served customers, preparing food and beverages as needed
- Managed daily operations including setup, closing procedures, and general cleaning
- Oversaw and coordinated reservations, ensuring efficient table management
- Processed cash and EFTPOS transactions accurately and efficiently
- Prepared and served a variety of cocktails, showcasing exceptional knowledge of a rotating wine list
Education
Bachelor of Commerce and Law -
La Trobe University
12-2029
Higher School Certificate -
The Scots School Albury
12.2019
Skills
- Instructional Skills
- Customer Service
- Administrative Support
- Marketing & Sales
- Technical Skills
- Group and individual instruction
- Emergency response
- Chair lift assistance
- Adaptive instruction
- Injury prevention
- Safety management
- Client evaluation
- Avalanche training
- Progress monitoring
- Social media promotion
- Event organization
- Registration coordination
- Paperwork processing
- Guest services
- Physical fitness
- Group instruction
Certification
- Victoria Working with Children Check, 2023
- Adaptive Ski Level 1, 2023
- APSI Alpine Level 2, 2022
- NSW Working with Children Check, 2022
- Australian Federal Police Check, 2022
- HLTAID009 (Provide CPR), 2021
- HLTAID011 (Provide First Aid), 2021
- ACT Working with Vulnerable People Check, 2020
- ACT Responsible Service of Alcohol, 2020
- Victorian Responsible Service of Alcohol, 2020 (renewed 2023)
References
Available upon request.
Accomplishments
- BLIZZARD TECNICA W2W HILAREE NELSON EDUCATION SCHOLARSHIP
References
References available upon request.
Timeline
Ski Instructor
Mt Hotham Ski Resort
06.2023 - Current
Ski Instructor
Big White Ski and Board School
12.2022 - Current
Ski Instructor
Vail Resorts Australia (Perisher)
06.2022 - Current
Music Teacher
Mojo Guitar Teachers
01.2022 - Current
Administrative Support/Instructor
Vertikal Indoor Snowsports
01.2020 - 12.2022
Bartender
Amici Wine Bar & Deli
01.2020 - 12.2021
Cellar Door Sales Assistant
Pfeiffer Wines
01.2019 - Current
Administrative & Marketing Assistant
Pfeiffer Wines
01.2019 - Current
- Victoria Working with Children Check, 2023
- Adaptive Ski Level 1, 2023
- APSI Alpine Level 2, 2022
- NSW Working with Children Check, 2022
- Australian Federal Police Check, 2022
- HLTAID009 (Provide CPR), 2021
- HLTAID011 (Provide First Aid), 2021
- ACT Working with Vulnerable People Check, 2020
- ACT Responsible Service of Alcohol, 2020
- Victorian Responsible Service of Alcohol, 2020 (renewed 2023)
Bachelor of Commerce and Law -
La Trobe University
Higher School Certificate -
The Scots School Albury
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