Caila Cullinan
Adelaide ,SA
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Medical HQ Athelstone
11.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Manage multi-line phone system and pleasantly greeted patients.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Develop strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handle billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Customer Service Cashier
Foodland
01.2020 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Diploma in Health - Health
University of South Australia
Adelaide, SACompleted Year 12 -
Mary Mackilliop
Adelaide, SA11-2019
Skills
- Front desk operations
- Appointment scheduling and managing
- Medical terminology
- Medical billing
- Electronic medical records
- Proficient in Best Practice and ZEDMED
- Problem-solving
- Cash handling
- Patient health information access
- CPR certified
- Medical records verification
- Preparing treatment rooms
- Organization and time management
Languages
English
Timeline
Medical Receptionist
Medical HQ Athelstone
11.2021 - Current
Customer Service Cashier
Foodland
01.2020 - 06.2023
Diploma in Health - Health
University of South Australia
Completed Year 12 -
Mary Mackilliop
Similar Profiles
Penny KassosPenny Kassos
Fast Food Attendant at Athelstone TakeawayFast Food Attendant at Athelstone Takeaway
TAN YE CONGTAN YE CONG
Finance/ Regimentation and Discipline Supply Assistant at HQ Army Medical Service Logistic BranchFinance/ Regimentation and Discipline Supply Assistant at HQ Army Medical Service Logistic Branch
Micah ChildsMicah Childs
Exhibition Coordinator at Fan Expo HqExhibition Coordinator at Fan Expo Hq