Caila Green
Bayswater,WA
Summary
Dependable, punctual, and motivated individual that is eager to learn new skills and grow within a new work environment. Hardworking employee with customer service, multitasking and time management skills. I am devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Advisor
National Australia Bank
Perth, WA
04.2023 - Current
- Handling inbound calls from customers that are enquiring about their internet banking, credit cards or transaction accounts.
- Navigating multiple computer systems to service customer requests and to provide up to date information on the products and services that NAB has to offer.
- Assisting customers with changes to their internet banking details, account balance enquiries and reporting lost cards.
- Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalating customer concerns while maintaining a calm and friendly demeanour.
Administrative Assistant
Survival Swimming WA
Perth, WA
03.2020 - 04.2023
- Data capture
- Answering phone calls and emails to provide information, resulting in effective business correspondence.
- Organizing files, developing spreadsheets, faxing reports and scanning documents, maintaining front desk and reception area in neat and organized fashion.
- Creating spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organize both physical and digital files and updated reports to coordinate project materials.
- Drive customer feedback to deliver information to management for corrective action.
OHS Officer and Assistant
Mulberry Tree Childcare
Perth, WA
01.2019 - 04.2023
- Inspect workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Filling out accident and incident reports
- Creating and maintaining a safe work environment
- Used clear communication and professionalism to develop constructive relationships with families.
- Cultivating and maintaining relationships with all the families within our service
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Supported children's emotional and social development with one-on-one attention.
Day Shift Supervisor and Bartender
Billricks Sports Bar
Port Elizabeth
01.2016 - 01.2018
- Handled escalated customer concerns and emergencies in absence of manager.
- Counted cash on hand at shift change and closing to determine shortages or overages.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
BaPsych
University of South Africa
Port Elizabeth01.2019
BaGeneral
Nelson Mandela University
Port Elizabeth01.2018
High School Diploma -
St. Dominics Priory
Port Elizabeth12.2015
Skills
- Call Center Operations
- Highly adaptable and flexible
- Multitasking and Time Management
- Team player
- Task Prioritization
- Verbal and Written Communication
- Professional and Courteous
- Ease with Computers and Technology
- Meticulous Attention to Detail
References
- Kelly Fisher: Survival Swimming WA Owner - 042 216 1572
- Yumiko Bunney: Mulberry Tree Childcare Room Leader - 040 145 6699
- Richard Craig: Billricks Sports Bar Owner - 083 320 6079
Timeline
Customer Service Advisor
National Australia Bank
04.2023 - Current
Administrative Assistant
Survival Swimming WA
03.2020 - 04.2023
OHS Officer and Assistant
Mulberry Tree Childcare
01.2019 - 04.2023
Day Shift Supervisor and Bartender
Billricks Sports Bar
01.2016 - 01.2018
BaPsych
University of South Africa
BaGeneral
Nelson Mandela University
High School Diploma -
St. Dominics Priory
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