Cailin Hempstead
Canberra,ACT
Summary
Dynamic and results-oriented graduate with a strong foundation in both IT administration and customer service. Recently graduated from university in December, equipped with a solid academic background in Information Technology. Demonstrated proficiency in managing Windows environment systems, crafting security documentation, and fostering collaborative relationships with external stakeholders. Skilled in providing attentive customer service in diverse settings, and a proven ability to train and mentor team members to deliver exceptional service and resolve customer complaints effectively. Committed to continuous learning and leveraging expertise to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
Department of Employment and Workplace Relations
Canberra, ACT
03.2023 - Current
- Participated in a year-long Digital Cadetship program with the Australian Government's Emerging Talent program at the Department, gaining valuable experience in IT administration and project management.
- Managed Windows system environments to ensure operational efficiency and adherence to security standards.
- Prepared detailed security documentation to support the implementation of cybersecurity measures and regulatory compliance.
- Facilitated communication with external agencies to foster productive relationships and align objectives.
- Completed queue jobs by providing timely troubleshooting and assistance services to improve system functionality and user satisfaction.
Customer Service Attendant
Vikings Group
Lanyon, ACT
01.2022 - 03.2023
- Delivered high-quality bar service, ensuring customer satisfaction through prompt and courteous assistance.
- Provided attentive customer service to gaming patrons, addressing inquiries, resolving issues, and promoting a positive gaming experience.
- Collaborated with team members to coordinate service delivery and streamline operations, contributing to a cohesive and efficient work environment.
Shift Supervisor
McDonald's Conder
Conder, ACT
11.2017 - 01.2022
- Prioritized crew training to cultivate skills and maintain a high standard of customer service for patrons.
- Conducted safe and accurate cash drawer counts at the beginning and end of shifts to ensure financial integrity.
- Addressed and resolved customer complaints on a daily basis, employing a timely and courteous approach to conflict resolution.
Education
Bachelor of Information Technology - Cybersecurity And System Administration
University of Canberra
Canberra12-2023
Year 12 Degree - Highschool Certificate
St Clare's College
Canberra, ACT12-2020
Skills
- Troubleshooting and Maintenance
- Server and System Administration
- End-User Training
- Server Management
- Azure Entra ID
- Microsoft Office Suite
- Documentation support
- Teamwork and Collaboration
Affiliations
- Cisco Mentor Me Mentorship Program 2023.
- Website Administration, Netball Association.
- Umpire Coordinator, Netball Association.
Certification
- Certificate ll in Information, Digital Media and Technology.
- Certificate l in Information, Digital Media and Technology.
Timeline
Systems Administrator
Department of Employment and Workplace Relations
03.2023 - Current
Customer Service Attendant
Vikings Group
01.2022 - 03.2023
Shift Supervisor
McDonald's Conder
11.2017 - 01.2022
Bachelor of Information Technology - Cybersecurity And System Administration
University of Canberra
Year 12 Degree - Highschool Certificate
St Clare's College
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