Cailyn Zander
Yamanto,QLD
Summary
I thrive on being a results driven professional focused on delivering exceptional support for customer needs. Successfully managing concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A team player with strong organizational skills and an ability to handle multiple projects simultaneously with a high degree of accuracy.
I have been a skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Kitchen Hand and Bartender
Ipswich Greyhound Racing Club
01.2022 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
Porter
Queensland Rail
09.2006 - 09.2023
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Maintained building exteriors for professional, clean presentation standards.
- Stored supplies safely and securely to prevent theft and damage.
- Increased workplace safety by immediately reporting potential hazards.
- Delivered guest messages quickly and correctly, maintaining information confidentiality.
- Resolved guest inquiries punctually and politely for professional customer service.
- Managed both internal and external customer calls and enquiries
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Safety Officer
Queensland Rail
01.2017 - 10.2019
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
Assistant Station Master
Queensland Rail
03.2018 - 01.2019
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Coordinated meetings and programming initiatives with community leaders to create interesting, compelling and informative governmental interest pieces.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Managed Station network operations to promote uninterrupted network services.
- Managed both internal and external customer calls and enquiries
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Rosewood State High School
Rosewood, QLD11.2004
Skills
- Critical Thinking
- Productivity and Time Management
- Janitorial Duties
- Work Orders
- Ensuring Customer Satisfaction
- Equipment and Vehicle Storage
- Safety Protocols
- Time Management
- Customer Service
- Microsoft Excel
- Safe Use of Cleaning Materials
- Greet Guests
Certification
PROVIDE ASSISTANCE TO CUSTOMERS
(TLII3020) - (20) , Queensland Rail - 2019
Timeline
Kitchen Hand and Bartender
Ipswich Greyhound Racing Club
01.2022 - Current
Assistant Station Master
Queensland Rail
03.2018 - 01.2019
Safety Officer
Queensland Rail
01.2017 - 10.2019
Porter
Queensland Rail
09.2006 - 09.2023
High School Diploma -
Rosewood State High School
PROVIDE ASSISTANCE TO CUSTOMERS
(TLII3020) - (20) , Queensland Rail - 2019
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