Caio Cremasco
Christchurch
Summary
Professional with high service level delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented and hardworking approach to keep goods flowing efficiently with extended knowledge about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player, strong background in reporting on performance metrics, implementing valuable system tools, documenting workflows and completing root cause assessments.
Overview
13
13
years of professional experience
Work History
Warehouse assistant
DHL Global Forwarding
04.2021 - Current
- Cross docking, imports and exports operations.
- Prepared orders for shipment by picking, packing, and labelling.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Stock takes and cycle counts to promote accurate inventory processes.
- Participated in training and development opportunities to provide workers with knowledge and skills to work productively and optimize warehouse operations.
Supply Chain Analyst
CPFL
10.2014 - 09.2017
- Forecasting systems to maintain adequate materials and supplies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Built comprehensive inventory systems with stock takes and cycle counts to track current supply chain data.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reported on supply chain KPIs to verify compliance with established standards.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
Customer Service
DHL Supply Chain
05.2010 - 07.2014
- Daily follow up on deliveries and claims.
- Investigated and resolved customer inquiries and complaints quickly.
- Reports and continuous improvement to ensure KPI's management;
- Customer relationships management.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Created reporting systems to track customer service performance and improvement insights.
Education
General English -
Auckland Academy School
Auckland - New Zealand12.2018
Bachelor of Science - Logistics Management
Devry University
Sao Paulo - Brazil12.2017
Skills
- Wealth of knowledge in usage of inventory management systems and SAP;
- Proficient in planning, organising and following procedures to accurately track stock movements;
- Ability to prioritise and apply logical reasoning, meet key deadlines, solution-focused attitude;
- Continuous Improvement
- Supply and Demand Requirements
- Data Analysis, KPI reporting
- Warehousing Functions
- Customer service
- Physically fit and affective
- Portuguese/English
- Class 1 Drive License
Timeline
Warehouse assistant
DHL Global Forwarding
04.2021 - Current
Supply Chain Analyst
CPFL
10.2014 - 09.2017
Customer Service
DHL Supply Chain
05.2010 - 07.2014
General English -
Auckland Academy School
Bachelor of Science - Logistics Management
Devry University
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