Cairo Lloyd
Frankston,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
4
4
years of professional experience
Work History
Retail Team Member
Coles Supermarket
02.2023 - Current
- Provided exceptional customer service, answering questions and helping customers locate items.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Reduced employee turnover by fostering a supportive work culture that encouraged teamwork and open communication among staff members.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered incoming calls and emails to provide product information, features and benefits.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Participated in regular training sessions to stay updated on industry trends and new products.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Pleasantly greeted customers and provided prompt and courteous service.
- Ensured timely completion of orders by coordinating with other departments for efficient fulfillment processes.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
Warehouse Worker
Dollar Sweets
12.2022 - 01.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Checked and pulled defective or expired products from shelves.
- Organized warehouse and stockroom areas using forklift and pallet jacks.
- Maintained effective team member communication.
- Exhibited adaptability when adjusting to changes in assigned tasks or priorities during high-pressure stock-taking periods.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Input data into spreadsheets and databases.
Team Member
Hungry Jack's
02.2021 - 05.2022
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Cultivated warm relationships with regular customers.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
- Improved team morale with positive feedback and effective communication.
- Lifted and carried heavy materials.
- Prepared food and drinks while following safe food handling procedures.
- Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
Education
Bachelor's Degree - Criminology
Swinburne University
Melbourne, VICSkills
- Effective complaint resolution
- Transaction management
- Inventory management
- Customer service expertise
- Customer engagement
- In-depth product knowledge
- Dependable work ethic
- Results-driven approach
- Accurate cash handling
- Store maintenance
- Store opening and closing
- Flexible hours
- Effective team collaboration
- Strong communication and interpersonal skills
- Honest and dependable
- Store organization
- Basic arithmetic skills
- Innovative problem-solving
- Effective team leadership
- Consistently professional attire
Timeline
Retail Team Member
Coles Supermarket
02.2023 - Current
Warehouse Worker
Dollar Sweets
12.2022 - 01.2023
Team Member
Hungry Jack's
02.2021 - 05.2022
Bachelor's Degree - Criminology
Swinburne University
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