Cait Fletcher-Jones

HCP Advisor / Registered Nurse / NDIS Registered Nurse

• Care Plan Management: Conduct regular re-evaluations to address changing needs and conditions, revising care plans as necessary.
• Patient Assessment : Examine patients and document histories of current and previous conditions, illnesses, injuries, and medications.
• Patient & Family Education: Educate patients and loved ones about various treatment options and outside care from a holistic and cultural perspective.
• Interdepartmental Coordination : Confer with other supervisors to coordinate operations and activities within and between departments.
• Liaison with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal and community stakeholders.
• Client care: providing wound management, chronic disease education, continence support, palliative care, and assisting clients to remain independent at home.

2 IC and Registered Nurse in Charge

• Comprehensive Facility Oversight and Clinical Leadership - In a multi-area aged care facility supporting approximately 130 residents—including those in dementia care, semi-independent living, and independent units—I led the delivery of high-quality, person-centred care across all domains. I supervised the night shift team of 8 support staff and 2 enrolled nurses, ensuring clinical excellence and operational efficiency.
• Clinical Care : Conducting health assessments, monitoring vital signs, and managing medications and treatments tailored to individual needs.
• Wound Management: Providing expert wound care, infection prevention, and promoting optimal healing outcomes.
• Pain Management: Implementing effective pain management strategies to enhance resident comfort and quality of life.
• Emergency Response: Leading and coordinating responses to medical emergencies with professionalism and urgency.
• End-of-Life Care: Delivering compassionate palliative care and emotional support to residents and families during end-of-life stages.
• Documentation: Maintaining accurate, confidential, and comprehensive records using electronic medical systems.

Primary Health Care Team Leader – Rural & Remote Indigenous Communities - 3 month maternity leave contract

• Led a multidisciplinary team in delivering comprehensive primary health care services across remote Aboriginal communities, ensuring culturally safe and responsive care.
• Mentored and supported Aboriginal Health Workers , fostering professional growth, cultural leadership, and collaborative practice to strengthen community engagement and trust.
• Championed cultural competence by integrating Indigenous knowledge systems, community protocols, and holistic health perspectives into clinical practice and team operations.
• Built respectful partnerships with Elders, community leaders, and local organisations to co-design health initiatives that reflect community priorities and values.
• Facilitated ongoing training in trauma-informed care, and chronic disease management to enhance team capability and service quality.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Led quality improvement initiatives , embedding culturally appropriate models of care and evidence-based practices tailored to the unique needs of Indigenous populations.
• Advocated for equity in health access , working alongside Aboriginal Health Workers to navigate systemic barriers and promote self-determination in health

Acting Nurse Unit Manager - University Health Clinic

• Co-led the establishment and management of a university-based health clinic serving both students and local community members, ensuring accessible, high-quality care.
• Directed a multidisciplinary team including GPs, RNs, trainees, and ancillary staff, fostering collaboration and clinical excellence in a dynamic care environment.
• Conducted comprehensive assessments of patients' physical and emotional health to inform individualized care plans and treatment decisions.
• Evaluated healthcare needs and treatment goals , connecting patients with appropriate providers and resources to optimize health outcomes.
• Provided patient education on diagnoses, treatment options, disease management, and lifestyle modifications, empowering individuals to make informed health decisions.
• Streamlined clinical documentation , maintaining accurate and timely records of medical histories, treatment plans, and progress notes.
• Demonstrated exceptional time management , consistently prioritising tasks and delivering attentive care to multiple patients simultaneously.
• Received consistent positive feedback from patients and families for compassionate, professional, and patient-centred care.
• Engaged in ongoing professional development , staying current with best practices in primary health care and nursing standards.

Registered Nurse – Second in Charge

• Evaluated, designed, and implemented individualised care plans , addressing patients' unique health needs, concerns, and goals.
• Delivered direct patient care , including stabilisation and triage, while determining appropriate next steps in treatment.
• Collaborated closely with GPs and multidisciplinary teams to assess patients rapidly and respond to evolving clinical conditions with timely interventions.
• Provided health education to patients and families, emphasising prevention, wellness, and chronic disease self-management.
• Maintained accurate, confidential documentation using electronic health record systems, supporting seamless communication across care teams.
• Assessed patient acuity , prioritised treatment, and supported efficient patient flow in high-demand settings.
• Assisted physicians with non-invasive procedures , ensuring patient comfort and procedural safety.
• Counselled patients and caregivers , offering emotional, psychological, and spiritual support during critical health journeys.
• Mentored and trained student RNs and Medical Students , promoting adherence to clinical standards, policies, and best practices.
• Upheld infection control protocols , maintaining a safe, hygienic environment in compliance with health regulations.
• Engaged in ongoing professional development , staying current with evidence-based nursing practices and innovations in care delivery.

Clinical Facilitator – 1st–3rd Year Nursing Students - Primary Health & Indigenous Health

• Guided nursing students through clinical placements in GP practices and Indigenous health settings, fostering culturally safe and competent care.
• Eliminated learning gaps by employing diverse teaching strategies, innovative tools, and motivational techniques tailored to individual learning styles.
• Assessed student performance using fair, consistent evaluation tools to measure clinical knowledge, skill proficiency, and quality of care.
• Supervised clinical practice , offering expert guidance and constructive feedback to enhance student confidence and capability.
• Collaborated with practitioners, nurses, and patients , modelling effective communication, active listening, and respectful engagement in diverse clinical environments.
• Promoted cultural awareness and safety , integrating Indigenous health perspectives and community protocols into clinical instruction.
• Facilitated hands-on training sessions for nursing staff, increasing their confidence in performing complex procedures and improving overall quality of care.
• P rovided ongoing feedback to nursing staff, recognising exemplary performance and addressing areas requiring improvement in a constructive manner.

Registered Nurse & Practice Manager

• Assessed patient needs , prioritized treatment, and maintained efficient patient flow to ensure timely, high-quality care delivery.
• Assisted physicians with non-invasive and invasive procedures , supporting safe and effective clinical interventions.
• Adhered strictly to infection control protocols , maintaining a clean, compliant, and safe environment for patients and staff.
• Evaluated patients and identified complications , coordinating care with critical care teams to ensure appropriate escalation and management.
• Advocated for patients , implementing holistic care through the team nursing model and promoting dignity, autonomy, and respect.
• Created, implemented, and reviewed individualised care plans in collaboration with medical teams to optimize patient outcomes.
• Supported practice-wide operations , enhancing staff efficiency, improving workflow, and fostering a collaborative team culture.
• Managed inventory and supply ordering , ensuring availability of essential medical resources and maintaining cost-effective stock control.

Medical Centre Establishment & Operations

• Led the setup and successful launch of a brand-new medical centre, overseeing clinical workflows, staffing, infrastructure, and operational readiness.
• Delivered comprehensive primary care services , including diagnosis, treatment, referrals, follow-up care, urgent care, and on-call emergency consultations.
• Developed individualised care plans in collaboration with physicians and multidisciplinary teams, ensuring patient-centred and evidence-based treatment.
• Built strong rapport with patients , advocating for wellness and providing education on acute and chronic health conditions, medications, and lifestyle management.
• Provided counselling and instruction to support patient compliance with medical regimens, physical therapies, and addiction treatment programs.
• Managed financial operations , including budgeting, accounting, expense tracking, and financial reporting to ensure fiscal responsibility and sustainability.
• Maintained personnel records systems , streamlining HR processes and generating reports to support workforce planning and compliance.
• Monitored facility operations and staff performance , optimizing resource use and maintaining high standards of care and efficiency.
• Stayed current with government regulations , health insurance policies, and financing options to ensure regulatory compliance and informed patient support.