CAITLIN JACKSON
Helensburgh,NSW
Summary
A highly proficient business administrator with a genuine interest in child development, offering expertise in customer service, account management, business development and customer/client satisfaction.
Overview
13
13
years of professional experience
Work History
Office Supervisor
Hypertune
06.2020 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
Assistant Manager
Burson Auto Parts
03.2019 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Area Sales Manager
Burson Auto Parts
06.2016 - 03.2019
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Introduced new products to meet customer demand and increase profits.
- Built lasting relationships with clients through outstanding customer service interactions.
Automotive Parts Interpreter
Burson Auto Parts
12.2015 - 06.2016
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone in a very fast paced environment and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
Delivery Driver
Burson Auto Parts
03.2013 - 12.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
Office Administration Assistant
Seafarer Marine
06.2010 - 03.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
Education
Certificate 3 - Business Administration
Tafe
Gymea, NSW06.2009
Certificate I - Retail Operations
TVET Course - Sylvania High School
Sylvania, NSW12.2008
Higher School Certificate -
Sylvania High School
Sylvania, NSW12.2008
Skills
- Ability to build secure and sustainable relationships
- Time Management
- Typing Proficiency
- Managing Multiple Projects
- Conflict Resolution
- Team Development
Hobbies & Interests
I enjoy camping and mountain biking as they allow me to connect with nature and challenge myself physically and mentally. Additionally, spending quality time with my family is a significant part of my life, building strong connections and creating memories.
Referees
Burson Auto Parts
Lee Sharpe (Former Manager)
0410 701 467
Pedders Suspension
Sue Gall (Former Employer)
9531 1188
Timeline
Office Supervisor
Hypertune
06.2020 - Current
Assistant Manager
Burson Auto Parts
03.2019 - 06.2020
Area Sales Manager
Burson Auto Parts
06.2016 - 03.2019
Automotive Parts Interpreter
Burson Auto Parts
12.2015 - 06.2016
Delivery Driver
Burson Auto Parts
03.2013 - 12.2015
Office Administration Assistant
Seafarer Marine
06.2010 - 03.2013
Certificate 3 - Business Administration
Tafe
Certificate I - Retail Operations
TVET Course - Sylvania High School
Higher School Certificate -
Sylvania High School
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