Cait Murphy
Bellara
Summary
As an administration professional equipped with strong problem-solving skills, a willingness to learn, and great communication skills, I look forward to contributing to the success of your team. I'm ready to tackle new challenges and achieve positive results.
Overview
11
11
years of professional experience
Work History
Senior Property Manager & Trust Account Admin
Realty at the Bay
01.2020 - 12.2022
- Responsible for allocating and tracking daily rental payments, balancing the trust account daily, organising the bank deposit for any cash or cheque payments, issuing bimonthly payments and statements to lessors and contractors.
- Processed all incoming invoices for payment.
- Responsible for the day-to-day management of a small portfolio of rental properties (approx. 60), including all entry and exit reports, representing lessors at QCAT, routine inspections and reports, and arrears management.
- Assisting with the integration of a new trust accounting system and creating training materials to assist other staff members in the use of the new system, fix common printer and server errors, and how to do part of the trust account administration tasks in the event of unexpected leave.
Senior Property Manager
Realty at the Bay
01.2018 - 12.2020
- Responsible for the management of a portfolio of rental properties (approx. 120), including:
- All comparison market analysis reports;
- Issuing lease renewals and rent increases or decreases where appropriate;
- Attending dispute resolution on behalf of property lessors
- Organising annual and incidental maintenance as needed;
- Conducting and issuing routine inspection reports, entry and exit reports;
- QCAT representation on behalf of lessors for unresolvable disputes.
Assistant Property Manager
Realty at the Bay
01.2016 - 12.2018
- Assisted the Senior PM with requested tasks.
- Tracked rental arrears and followed legislative requirements for arrears correction.
- Assisted Senior PM with entry and exit reports, bond disputes, and QCAT appearances.
- Coordinated property viewings and tenant selection through application processing.
- Resolve minor account issues for tenants and process maintenance requests.
Receptionist
Realty at the Bay
01.2012 - 12.2016
- First point of contact for incoming clients and phone enquiries.
- Directed enquiries to the appropriate staff member.
- Keeping the reception area clean and tidy.
- Handled POS transactions for rental payments and sales deposits.
- Tracked tenant arrears and followed legislative requirements to resolve arrears issues.
- Generated and issued lease renewals as instructed by the property management team.
- Organised regular stationery orders as needed.
Education
Certificate IV - Property Services (Real Estate)
The Real Estate Institute of Queensland
Southport, QLD12-2015
Skills
- Client service
- Client relations
- Critical thinking
- Regulatory compliance
- Asset management
- Contract administration
- Contract negotiation
- Data entry
- Microsoft office
- Attention to detail
Timeline
Senior Property Manager & Trust Account Admin
Realty at the Bay
01.2020 - 12.2022
Senior Property Manager
Realty at the Bay
01.2018 - 12.2020
Assistant Property Manager
Realty at the Bay
01.2016 - 12.2018
Receptionist
Realty at the Bay
01.2012 - 12.2016
Certificate IV - Property Services (Real Estate)
The Real Estate Institute of Queensland
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