Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Caitlan Ayoub

Sydney,NSW

Summary

Passionate and dedicated cabin crew member who is eager to coach, support, and develop others. Motivated, outgoing, bubbly, and has an energetic personality. Hardworking employee with over nine years of customer service experience to support future leadership positions. Currently employed as an IFSC for Virgin Australia and has been a cabin crew member for over two years. Can multitask, and has incredible time-management abilities. Devoted to giving every customer a positive and memorable experience. Loves collaborating in a team, and is a people person. Is a resourceful educator experienced in developing and cultivating learning environments for cabin crew, to build confidence and enhance knowledge. Can adapt to working conditions effectively, unsupervised, and can quickly master new skills. Driven to ensure that cabin crew meet educational goals within the timeframe allocated. Enjoys working with clientele and building a professional relationship to assist them in having a great experience. Possesses strong communication skills and is eager to help and assist in business growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IFSC

Virgin Australia
Sydney, NSW
07.2024 - Current
  • Adhered to company policies regarding security measures and protocol at all times.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Instructed new recruits on customer service procedures, aircraft safety regulations and emergency protocols.
  • Assessed trainees' progress through written tests and practical demonstrations.
  • Provided support and motivation to trainees by demonstrating enthusiasm towards their learning process.
  • Instructed new team members on correct procedures for operations.
  • Adapted training approaches to accommodate individual learning needs.
  • Acted as a liaison between crew members and management, facilitating open communication.

Cabin Crew Member

Virgin Australia
Sydney, NSW
01.2023 - Current
  • Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Performed cabin checks throughout the flight to ensure passengers' comfort and safety requirements were met.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained a professional appearance at all times while interacting with customers.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Responded to medical emergencies as needed during flights.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Ensured compliance with industry regulations and company policies.

Coach /Certified Personal Trainer

F45 Training
Burwood, NSW
03.2021 - 01.2024
  • Independently taking classes, involved in sourcing new clientele, and assisting clients in reaching their fitness goals.
  • Motivated athletes to become stronger, more agile, and more effective through training habits.
  • Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others.
  • Enforced discipline both on and off the field to lead the team with the highest personal standards.
  • Loves to help individuals feel great about themselves, inside and out.
  • Trained employees on general procedures, gym rules, and duties. Responded promptly to customer issues and resolved problems through effective communication and decision-making skills.
  • Greeted customers with a smile and provided friendly service to professionally handle every need.

Reception Manager

Functional Rehab Physiotherapy
Sydney, NSW
01.2022 - 01.2023
  • Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Assisted and managed human resources, health and safety.
  • Engaged in social media growth strategy and content creation.
  • Performed general administrative tasks that included receptionist roles.
  • Ensured safety and comfort for all clients before commencing consultations.

Retail Management Trainer / Beauty Studio Artist

Sephora
Sydney, NSW
01.2017 - 04.2022
  • Sales, Brand Education, Team Leadership.
  • Fluent in administration and handling finance.
  • Sales-driven, consistently meeting and exceeding KPIs, as well as goals.
  • Team player.
  • Handled customer relations issues, enabling quick resolution and client satisfaction. Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales strategies.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.

Education

Health And Physical Fitness

Vast Fitness Academy
NSW
01-2020

High School Diploma -

Rosebank College
Five Dock, NSW
01-2015

Skills

  • Customer service
  • Standards-driven
  • Approachable
  • Workflow enhancement
  • Decision making
  • Team collaboration
  • Policies and procedures adherence
  • Staff education and training
  • Time management
  • Instructional (clear)
  • Communication skills
  • Safety standards and awareness
  • Strong leadership
  • Staff development

Certification

  • CPR Certificate 2022: Updated
  • HLTAID003 (provide first aid completed)
  • HLTAID002 (provide basic emergency life support completed)
  • HLTAID001 (provide cardiopulmonary resuscitation completed)

Accomplishments

  • Elected school sports captain (2014 - 2015)
  • Represented Australia in Karate - Australian Martial Arts Championships 1st place (2011 - 2015)
  • Represented NSW Australia in Touch Football (2015 - 2024)

References

  • Petar Brankovic - Cabin Manager Virgin Australia
  • Melissa Thompson - Cabin Manager Virgin Australia

Timeline

IFSC

Virgin Australia
07.2024 - Current

Cabin Crew Member

Virgin Australia
01.2023 - Current

Reception Manager

Functional Rehab Physiotherapy
01.2022 - 01.2023

Coach /Certified Personal Trainer

F45 Training
03.2021 - 01.2024

Retail Management Trainer / Beauty Studio Artist

Sephora
01.2017 - 04.2022

Health And Physical Fitness

Vast Fitness Academy

High School Diploma -

Rosebank College

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Caitlan Ayoub