Adept at driving quality improvements and fostering a culture of continuous enhancement, I leveraged skills in internal auditing and problem-solving at St Vincent’s Health Network Sydney. My tenure there saw me develop impactful training programs and lead initiatives that significantly reduced patient incidents, showcasing a blend of technical proficiency and empathetic leadership.
Overview
6
6
years of professional experience
Work History
National Standards and Lead Quality Manager
St Vincent’s Health Network Sydney
Darlinghurst
06.2024 - Current
Developed and applied coaching methods meeting quality standards, managing risks, and addressing local gaps.
Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
Investigated customer complaints regarding product quality issues and developed strategies for resolution.
Participated in new product development projects to ensure quality requirements were integrated from the outset.
Performed internal audits of production processes to identify areas of improvement and non-conformities.
Facilitated root cause analysis and implemented preventive measures to reduce patient incidents, and improve quality.
Provide support to Peak Committees, including developing and maintaining communications between committee members and other key stakeholders, preparing briefing papers for committee consideration, and assisting the chair in managing the delivery of the committees' work plans.
Supported clinical practice improvement activities (using PDSA), with the aim of progressing appropriate projects to awards, publication standards, and submission, for example, the HACs Improvement Project.
Chairperson – Youth Advisory Board
St Vincent’s Health Network Sydney
Darlinghurst
12.2023 - 12.2024
Executed on-time, under-budget project management to adhere to project road map.
Maintained records of meeting minutes, resolutions, and other documents related to the board's activities.
Developed and led the first St. Vincent's Mentoring Program.
Acted as the primary spokesperson, representing the organisation to external stakeholders and ensuring effective internal communication.
Health Management Graduate
St Vincent’s Health Network Sydney
Darlinghurst
01.2023 - 06.2024
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Maintained updated knowledge through continuing education and advanced training.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services, including the Cardiology Redevelopment Project and the Outpatients Hub Restructure.
Utilised data analysis tools and techniques to evaluate healthcare performance and identify areas for improvement while working at the Ministry of Health, Strategy Planning, and Partnership team during the consultation component of the Gender Equality Action Plan development.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making, while completing the Environmental Sustainability Action Plan and the Correctional Centre Deep Dive.
Developed the ability to analyze complex healthcare challenges and propose innovative solutions, including running the '30 Nurses in 30 Days' hiring campaign.
Developed and led human resource consultation with unions and workers during the decommissioning of St. Joseph's Hospital.
Registered Nurse
St Vincent’s Health Network Sydney
Darlinghurst
02.2019 - 12.2022
Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
Monitored and managed various treatment and care interventions.
Instructed patients on proper self-care techniques at home following discharge from the hospital.
Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Utilised critical thinking skills to assess clinical situations quickly and accurately.
Provided emotional support and comfort to families during difficult times.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
National Distribution/Pet Specialty - Team Lead at Radio Systems CorporationNational Distribution/Pet Specialty - Team Lead at Radio Systems Corporation