Caitlan Redfearn
Crows Nest,NSW
Summary
Adept at driving quality improvements and fostering a culture of continuous enhancement, I leveraged skills in internal auditing and problem-solving at St Vincent’s Health Network Sydney. My tenure there saw me develop impactful training programs and lead initiatives that significantly reduced patient incidents, showcasing a blend of technical proficiency and empathetic leadership.
Overview
6
6
years of professional experience
Work History
National Standards and Lead Quality Manager
St Vincent’s Health Network Sydney
Darlinghurst
06.2024 - Current
- Developed and applied coaching methods meeting quality standards, managing risks, and addressing local gaps.
- Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Participated in new product development projects to ensure quality requirements were integrated from the outset.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Facilitated root cause analysis and implemented preventive measures to reduce patient incidents, and improve quality.
- Provide support to Peak Committees, including developing and maintaining communications between committee members and other key stakeholders, preparing briefing papers for committee consideration, and assisting the chair in managing the delivery of the committees' work plans.
- Supported clinical practice improvement activities (using PDSA), with the aim of progressing appropriate projects to awards, publication standards, and submission, for example, the HACs Improvement Project.
Chairperson – Youth Advisory Board
St Vincent’s Health Network Sydney
Darlinghurst
12.2023 - 12.2024
- Executed on-time, under-budget project management to adhere to project road map.
- Maintained records of meeting minutes, resolutions, and other documents related to the board's activities.
- Developed and led the first St. Vincent's Mentoring Program.
- Acted as the primary spokesperson, representing the organisation to external stakeholders and ensuring effective internal communication.
Health Management Graduate
St Vincent’s Health Network Sydney
Darlinghurst
01.2023 - 06.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services, including the Cardiology Redevelopment Project and the Outpatients Hub Restructure.
- Utilised data analysis tools and techniques to evaluate healthcare performance and identify areas for improvement while working at the Ministry of Health, Strategy Planning, and Partnership team during the consultation component of the Gender Equality Action Plan development.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making, while completing the Environmental Sustainability Action Plan and the Correctional Centre Deep Dive.
- Developed the ability to analyze complex healthcare challenges and propose innovative solutions, including running the '30 Nurses in 30 Days' hiring campaign.
- Developed and led human resource consultation with unions and workers during the decommissioning of St. Joseph's Hospital.
Registered Nurse
St Vincent’s Health Network Sydney
Darlinghurst
02.2019 - 12.2022
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Monitored and managed various treatment and care interventions.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Utilised critical thinking skills to assess clinical situations quickly and accurately.
- Provided emotional support and comfort to families during difficult times.
Education
Masters of Health Management And Leadership -
University of New South Wales
Sydney, NSW12-2024
Diploma of Public Health -
University of Tasmania
Sydney11-2021
Bachelor of Nursing -
University of Notre Dame Australia
12-2019
High School Diploma -
Loreto Kirribilli
11-2013
Skills
- Performance monitoring
- Internal auditing
- Quality metrics
- Quality training
- Regulatory compliance
- Problem-solving
- Quality planning
- Continuous improvement
References
References available upon request.
Timeline
National Standards and Lead Quality Manager
St Vincent’s Health Network Sydney
06.2024 - Current
Chairperson – Youth Advisory Board
St Vincent’s Health Network Sydney
12.2023 - 12.2024
Health Management Graduate
St Vincent’s Health Network Sydney
01.2023 - 06.2024
Registered Nurse
St Vincent’s Health Network Sydney
02.2019 - 12.2022
Masters of Health Management And Leadership -
University of New South Wales
Diploma of Public Health -
University of Tasmania
Bachelor of Nursing -
University of Notre Dame Australia
High School Diploma -
Loreto Kirribilli
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