Caitlan Tatchell
Albury,NSW
Summary
Dynamic Administration Executive with a proven track record at Boschetti, excelling in organisational management and client relations. Successfully implemented an employee outreach app, enhancing workplace well-being. Adept at problem-solving and fostering collaboration, I streamline processes and ensure efficient communication, driving operational success and employee satisfaction.
Experienced with managing administrative operations and ensuring smooth office functions. Utilises organisational skills to streamline workflows and improve efficiency. Knowledge of team coordination and resource allocation to support business goals.
Being awarded "Most Positive Employee" at North East Water in 2022 for consistently fostering a supportive and uplifting work environment, demonstrating kindness, active listening, and a positive attitude that enhances team morale.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Executive Administration/Human Resources Officer
Boschetti
05.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Document management systems, maintaining organised records for easy access and retrieval.
- Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
- Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
- Assisted with the onboarding process of new hires, facilitating seamless integration into the company culture and workflow.
- Assisted in the offboarding process of employees, ensuring smooth transitions, managing exit interviews, and facilitating the return of company property and access rights.
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels.
- Managed company-wide communications channels, disseminating relevant information efficiently to all employees.
- Successfully implemented Grievance Policy within the organisation, ensuring alignment with company goals, compliance with regulations, and seamless integration into daily operations
- Led the successful implementation of Leora, an employee outreach app focused on mental health, enhancing access to support resources and fostering a culture of well-being within the organisation.
- Recognised the organisation's need for a dedicated Human Resource Officer and successfully completed a Certificate IV in Human Resources, equipping myself with the skills to contribute effectively to HR functions and drive organisational success
- Persistently managed Aged Receivables by proactively contacting customers with overdue invoices and collaborating with internal teams to identify and resolve any operational issues contributing to payment delays.
- Organised and supervised office event planning and building renovations.
Customer Service Consultant
North East Water
01.2021 - 04.2023
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Maintained comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
Executive Assistant to the Managing Director
North East Water (Secondment Role)
01.2022 - 06.2022
- Enhanced office efficiency through meticulous organisation and prioritisation of tasks.
- Organised special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Increased stakeholder satisfaction levels through timely follow-up on action items resulting from meetings or discussions with the Managing Director.
- Contributed to budget management efforts by tracking expenses and providing financial reports on a regular basis.
- Created a welcoming environment for visitors by managing reception duties professionally while maintaining appropriate decorum.
- Enhanced team collaboration by scheduling and preparing for staff meetings, ensuring all necessary resources were available.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
Pharmacy Assistant/Webster Packer/Dispenser
Terry White
08.2012 - 12.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
Skills
- Organisational management
- Scheduling appointments
- Office management
- Document control
- Human resources
- Report preparation
- Organisational leadership
- Event coordination
- Client relations expertise
- Teamwork and collaboration
- Problem-solving
- Time management
Achievements & Certificates
2014
Wodonga Senior Secondary College
Certificate in Education
4.5 average GPA
2022
North East Water
Most Positive Employee Award
2023
Head Coach
Under 17's Female Soccer Team
2024
TAFE NSW
Certificate IV Human Resource Management
2024
First Aid & CPR Certified
2024
Mental Health First Aid (MHFA) Certified
2025
Fire Warden
Timeline
Executive Administration/Human Resources Officer
Boschetti
05.2023 - Current
Executive Assistant to the Managing Director
North East Water (Secondment Role)
01.2022 - 06.2022
Customer Service Consultant
North East Water
01.2021 - 04.2023
Pharmacy Assistant/Webster Packer/Dispenser
Terry White
08.2012 - 12.2020
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