Caitlin Aitken
SA
Summary
Experienced Customer Relationship Manager bringing ten years of quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
Customer Relationship Manager
Bendigo Bank Community
10.2022 - Current
- Offered internal and external customers first-rate customer service to maximise satisfaction and business success.
- Provision of effective customer service including communication, support and problem solving.
- Maintaining mandatory learnings including finding new training modules for completion.
- Ensuring compliance of staff and the branch through routine checks.
- Prioritisation and delegation of tasks as required.
- Proficient use of relevant systems and processing of cash and cheques whilst maintaining compliance.
- Refilling and cash counting of ATMs to ensure smooth operations.
Customer Service Advisor/Customer Service Specialist
Bank SA
02.2020 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction whilst responding to customer needs in a prompt manner.
- Proficient use of relevant systems whilst adhering to policies and procedures in processing of cash and cheques to ensure compliance.
- Opening accounts including personal loans, credit card applications and quotations for insurance.
- Ensuring branch compliance through daily actions and routine checks.
Sales Assistant
Foot Locker
10.2017 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Proficient use of point of sale systems.
- Accurate management of cash and register balances.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Sales Assistant
Oakley
10.2016 - 10.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Reporting to the store manager regarding stock levels.
- Accurate management of cash handling and register balancing.
Sales Assistant
Target
11.2013 - 10.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Proficient register operations including cash handling and reaching budget goals as a team and individually.
Education
Financial Advisor Accreditation - FSR Accreditation
Australian Securities And Investments Commission
2022
Financial Advisor Accreditation - RG146 Accreditation
Australian Securities & Investments Commission
2020
Certificate - Responsible Service of Alcohol
TAFE SA
2016
Certificate III - Health Services
TAFE SA
2015
Skills
- Effective Time Management
- Account and Services Management
- Proficient Systems Management and Support
- Excellent Customer Service and Communication
Timeline
Customer Relationship Manager
Bendigo Bank Community
10.2022 - Current
Customer Service Advisor/Customer Service Specialist
Bank SA
02.2020 - 10.2022
Sales Assistant
Foot Locker
10.2017 - 02.2020
Sales Assistant
Oakley
10.2016 - 10.2017
Sales Assistant
Target
11.2013 - 10.2016
Financial Advisor Accreditation - FSR Accreditation
Australian Securities And Investments Commission
Financial Advisor Accreditation - RG146 Accreditation
Australian Securities & Investments Commission
Certificate - Responsible Service of Alcohol
TAFE SA
Certificate III - Health Services
TAFE SA
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