Caitlin Allport
Bathurst,NSW
Summary
I am a reliable person with a friendly nature and positive outlook on life. I have an excellent work ethic and am passionate about providing superior customer service. I am an efficient, proactive and focused worker. I am eager to take on new challenges, I am quick to learn and keen to continue building my skill set. I am not just looking for a job, I am looking for a career to embrace and excel in.
Overview
11
11
years of professional experience
Work History
Client Service Officer
Homes NSW
Bathurst, NSW
04.2023 - Current
- Manage a property portfolio of 257 tenancies.
- A thorough understanding of the Homes NSW client management systems, and associated policies, processes, and procedures.
- Conduct regular client service visits in accordance with tenancy guidelines.
- Build rapport with clients by maintaining consistent contact and adhering to service protocols.
- Recorded details of inquiries and conversations thoroughly.
- Contribute to a client-focused approach with any client questions, requests, and provide information and support.
- Promote a high level of customer satisfaction by resolving problems or complaints with professionalism, competence, and displaying a knowledgeable demeanor.
- Demonstrated outstanding relational abilities, maintaining adherence to deadlines.
- Focus on minimizing client rental arrears, implement payment plans, and provide relevant referrals to support agencies when required.
- General administrative and office skills, data entry, and a sound knowledge of Microsoft Office applications.
- Maintaining quality client service and staff support in a challenging environment, with a high level of workload.
- Attend educational trainings and workshops for professional growth.
Property Manager & Sales Administrator
Elders Emms Mooney
Bathurst, NSW
05.2022 - 04.2023
- Work closely with Landlord and Tenants to build relationships.
- Maintain database of all clients & future business opportunities.
- Oversee property maintenance requirements.
- Answering of telephones and taking detailed messages.
- Preparation of all rental documentation, filing & compliance.
- Conduct regular property inspections and provide reports to owner.
- Attend rental appraisal appointments.
- Oversee rental arrears & prepare legal documentation when required.
- Overseeing of rental marketing and advertisement copy.
- Schedule viewing appointments to show vacant properties.
- Deliver a high level of customer service and satisfaction.
Head Barista
BP Katoomba - Dunn Group
Katoomba, Nsw
01.2020 - 05.2022
- Resolve customer concerns to maintain brand reputation & client loyalty.
- Ordering of stock, monitoring stock levels and reducing costs from waste.
- Training and supervision of new staff.
- Inventory management and touch screen point of sale.
- Prepare and serve coffee, food and beverages.
- Deliver a high standard of conduct to support company reputation.
- Enthusiastically engage with customers at all times to build rapport.
- Up sell promotional items to increase profit & sales.
- Regular cleaning and sanitising work areas and equipment.
Food and Beverage Attendant
Trippas White Group
Echo Point Katoomba, NSW
06.2016 - 01.2020
- Overseeing large coach groups & welcoming international tourists.
- Assemble and served meals according to specific guest requirements.
- Greet customers with friendliness and professionalism at all times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted with training of new employees
- Bar work , serving of alcohol to standards & legal requirements.
- Worked efficiently and multitasked within fast-paced environment.
- Executed cash transactions quickly and accurately.
- Provided exceptional service reflecting restaurant standards & core values.
- Australia's biggest tourist destinations, Echo Point, Katoomba, NSW.
Work Experience - Receptionist
Ray White Blackheath
Blackheath, NSW
03.2017 - 04.2017
- Welcomed clients to front desk and engaged in friendly conversations.
- Answered phone calls and connected callers to appropriate people.
- Directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making photo copies, sending faxes & emails & office filing.
- Sorted incoming mail and directed to correct personnel.
- Assisted with open homes & data collection.
Work Experience - Real Estate
Wiseberry Thompsons Real Estate
Richmond, NSW
10.2016 - 10.2016
- This work experience role gave me an initial introduction to a real estate office - General office duties including answering telephones, taking clear && precise messages, sales advices, filing & copying of ingoing inspection reports and sales related documents, assisted with showing rental properties for lease.
Waitress
Wattle Cafe
Blackheath, NSW
05.2015 - 05.2016
- Greeted customers, taking of food and beverage orders, cleaning of cafe.
- Relaying of orders to service bar and kitchen staff.
- Effective use of point-of-sale register system.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up dining area to meet hospitality and service standards.
- Completed opening & closing checklists ensuring smooth cafe operations.
- Calculated charges, issued bills & collected payments from customers.
Shop Assistant
Blackheath Fish & Chips
Blackheath, NSW
01.2014 - 04.2015
- Serving of customers, food orders and cash handling.
- Preparing and cooking customer orders.
- Cleaning food area and shop to a high standard.
- Completed daily checklists for smooth shop operations.
Education
Certificate IV - Community Services - Social Housing
TAFE NSW
NSW06-2024
Diploma of Screen And Media -
TAFE
Kingswood NSW12.2019
High School Certificate -
St Columba's Catholic College
Springwood NSW12.2017
Certificate II in Business -
McCarthy Catholic College
Emu Plains NSW01.2017
Certificate II in Hospitality -
St Columba's Catholic College
Springwood NSW01.2017
Skills
- High level of oral and written communication
- Professional presentation and personable
- Excellent customer service & client relationship skills
- Experience in learning and selling new products
- Critical thinking and problem solving
- Willing and eager to learn
- Responsible, consistent and reliable
- Hardworking and efficient with a strong work ethic
- Ability to work unsupervised or in a team environment
- Positive attitude and calm under pressure
- Organised and structured with good time management
- Capacity to show initiative and be proactive
Timeline
Client Service Officer
Homes NSW
04.2023 - Current
Property Manager & Sales Administrator
Elders Emms Mooney
05.2022 - 04.2023
Head Barista
BP Katoomba - Dunn Group
01.2020 - 05.2022
Work Experience - Receptionist
Ray White Blackheath
03.2017 - 04.2017
Work Experience - Real Estate
Wiseberry Thompsons Real Estate
10.2016 - 10.2016
Food and Beverage Attendant
Trippas White Group
06.2016 - 01.2020
Waitress
Wattle Cafe
05.2015 - 05.2016
Shop Assistant
Blackheath Fish & Chips
01.2014 - 04.2015
Diploma of Screen And Media -
TAFE
High School Certificate -
St Columba's Catholic College
Certificate II in Business -
McCarthy Catholic College
Certificate II in Hospitality -
St Columba's Catholic College
Certificate IV - Community Services - Social Housing
TAFE NSW
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