Caitlin Anderson
Brisbane,QLD
Summary
Dedicated worker with excellent experience in customer service. Maintains a professional appearance and demeanour whilst completing assigned tasks to a high standard. Reliable and quick learning with a positive attitude and upbeat personality.
Overview
6
6
years of professional experience
Work History
Import Customer Service Representative
Mainfreight Air & Ocean
01.2024 - Current
- Proactively identified potential issues in the import process and developed solutions to minimize disruptions to shipment timelines.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicate with overseas Branch's for updates on bookings to provide customers with current status.
- Interact with customers daily and focus on building strong relationships.
- Attend customer QBR meetings.
- Work closely with Sales Teams to ensure smooth implementation of new businesses.
Export Sea Freight Team Leader
Mainfreight Air & Ocean
04.2023 - 12.2023
- Assisted in the development of standard operating procedures for the Export Sea Freight department, increasing overall efficiency.
- Trained new team members on company procedures, resulting in consistent service delivery across the team.
- Supervised day to day operations of 5 Team members within the Export Sea Team.
- Communicated with overseas Branch's to improve operating processes.
- Monitored weekly profits of the Export Sea Department, and managed WIP's and accruals.
Export Sea Freight Operations
Mainfreight Air & Ocean
01.2022 - 04.2023
- Prepared accurate shipping documentation to ensure compliance regulations were met.
- Monitored shipment statuses closely and proactively updated clients on potential delays.
- Worked closely with transport providers to ensure a smooth and efficient export process.
- Visited customers on a regular basis to ensure expectations were being met.
Export Sea Freight Operations
Mainfreight Air & Ocean
01.2021 - 01.2022
- Managed Export Sea Freight departments biggest customers.
- Co-ordinated loadings and transport of DG cargo.
- Managed consignments from initial booking to final invoicing for customers.
Import Sea Freight Operations
Mainfreight Air & Ocean
03.2019 - 01.2021
- Improved shipment processing times by coordinating with other teams for efficient cargo handling and delivery.
- Expedited issue resolution through monitoring of shipments while liaising directly between carriers and customers.
- Accurately reported shipment specifics to Australian Customs.
- Oversaw cargo arrival through transhipment ports and liaised with other departments to ensure customers were updated
- Responsible for posting carrier invoices for payment.
Receptionist, Accounts Receivable
Mainfreight Air & Ocean
08.2018 - 03.2019
- Answered incoming calls and re-directed as necessary.
- Promptly greeted and assisted visitors upon arrival.
- Initial introduction to Cargowise portal covering all aspects of Accounts Payables / Receivables functions.
- Assisted in arranging Social Club Functions.
Education
High School Diploma -
Cleveland District State High School
Cleveland, QLD12.2017
Skills
- Reliable and Trustworthy
- Attention to Detail
- Time Management
- Customer Service
- Problem Resolution
Timeline
Import Customer Service Representative
Mainfreight Air & Ocean
01.2024 - Current
Export Sea Freight Team Leader
Mainfreight Air & Ocean
04.2023 - 12.2023
Export Sea Freight Operations
Mainfreight Air & Ocean
01.2022 - 04.2023
Export Sea Freight Operations
Mainfreight Air & Ocean
01.2021 - 01.2022
Import Sea Freight Operations
Mainfreight Air & Ocean
03.2019 - 01.2021
Receptionist, Accounts Receivable
Mainfreight Air & Ocean
08.2018 - 03.2019
High School Diploma -
Cleveland District State High School
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