CAITLIN ARCHIBALD

Intern Studio Producer -'The Voice': Exclusive 1.5-Hour Live Panel Show aired on Channel 31, eve of the Australian Referendum

• Provided essential on-set support across various production tasks and schedules.
• Collaborated with the production team to ensure the timely setup and dismantling of the production set.
• Assisted in coordinating technical rehearsals and live show run-throughs, ensuring all elements are in place for a seamless broadcast.
• Assisted collaborating with the technical team to ensure the proper functioning of audio and visual equipment during live broadcasts, addressing any technical issues promptly to maintain the quality of the show.
• Managed logistical aspects of the production, ensuring efficient on-set operations during the live broadcast.
• Assisted in the production of scripts and rundowns.
• Aided in guest coordination and ensured their comfort and readiness for the show.
• Facilitated a positive in-studio experience for the audience, handling their needs and inquiries.
• Facilitated effective communication between the production team and talent, ensuring smooth coordination during the program.
• Supported the coordination of set design and decoration, contributing to the creation of visually appealing and engaging set designs for the show.
• Coordinated with external vendors and suppliers to secure necessary production materials and equipment, negotiating favourable terms and ensuring timely delivery.
• Contributed to the development of contingency plans and risk management strategies for the exclusive one-off program event, addressing potential challenges and ensuring smooth operations during the event.

Covid-19 Testing Sites | Eastern Region

• Delivered exceptional customer service, guidance, and expert advice throughout the testing process, ensuring a smooth and efficient testing experience for all individuals involved.
• Instructed clients on essential social distancing and PPE requirements, ensuring a safe and secure testing environment in compliance with relevant health and safety protocols.
• Streamlined administration within my role, including efficient management of resources, supplies, and logistics, optimising operational processes and overall site functionality.
• Executed a wide range of general administration tasks, demonstrating meticulous data entry, record-keeping, and documentation practices that upheld strict quality and WHS compliance standards.
• Coordinated scheduling and appointment management, ensuring a smooth and efficient flow of client appointments and testing procedures.
• Implemented effective communication strategies with clients and staff, fostering transparent and open channels for feedback, inquiries, and conflict resolution.
• Actively participated in team meetings and training sessions, engaging in discussions and knowledge-sharing initiatives to enhance professional development.
• Engaged in ongoing learning and development opportunities, continuously seeking to enhance skills and knowledge relevant to the role and industry.

Outbound Call Centre | Covid-19 Vaccination Roll-out.

• Collaborated with healthcare professionals and stakeholders to ensure effective coordination and scheduling of patient appointments, optimising the vaccination process for maximum efficiency and patient convenience.
• Managed complex call scenarios, demonstrating strong problem-solving skills and empathy to address patient concerns and provide necessary support during a critical healthcare initiative
• Screened, triaged, and scheduled patients for Covid-19 vaccination appointments utilising the clinical matrix, ensuring efficient and organised appointment bookings for seamless patient flow
• Managed a high call volume, handling upwards of 150 calls per day during the peak of the vaccine rollout, demonstrating strong communication and multitasking skills to provide timely and accurate information to patients.
• Proactively addressed patient inquiries, effectively resolving concerns and escalating issues to appropriate channels for prompt and satisfactory resolutions.
• Implemented, updated and maintained comprehensive patient records using client management systems, ensuring accurate and up-to-date documentation in compliance with regulatory requirements.
• Oversaw Australian Immunisation Register (AIR) record inquiries, effectively managing escalations and resolving issues through efficient communication and detailed problem- solving.
• Conducted meticulous data entry tasks, maintaining precise and organised data records to support the smooth flow of information and operations.
• Executed thorough opening and closing office procedures, ensuring the efficient and secure operation of the office and maintaining a clean and organised workspace in line with Covid-safe practices.
• Applied expertise in CVMS (State Government), MS Office Suite, including advanced proficiency in Excel, and The Grid - Information Systems to streamline and enhance operational processes.
• Demonstrated proficiency in managing and organising electronic patient records, ensuring accessibility and confidentiality of sensitive medical information.
• Contributed to the development of streamlined and efficient administrative processes, implementing innovative solutions to enhance the overall operational effectiveness and patient experience.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Consulted with customers to assess needs and propose optimal solutions.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Enhanced customer service/sales through effective in-store and online strategies, leading to increased client satisfaction and repeat business.
• Implemented modern POS system, adeptly managing EFT and cash handling operations to ensure efficient and accurate transactions.
• Spearheaded dynamic visual merchandising initiatives, resulting in a more engaging and appealing shopping environment that drove sales growth.
• Optimised stock control procedures, employing meticulous cataloguing and inventory management to minimize shortages and overstocking.
• Applied astute sourcing and importing techniques for international stock, expanding product variety and enhancing competitiveness in the market.
• Evaluated financial data and administered robust financial controls, ensuring sound budgeting and cost-effective operations.
• Orchestrated the recruitment and comprehensive training of a highly skilled and motivated workforce, fostering a positive and productive work environment.
• Devised a structured employee performance evaluation system, setting achievable goals and providing constructive feedback to drive professional development.
• Maintained an organised customer database, utilising customer insights to personalize interactions and enhance overall service quality.
• Devised and executed effective marketing, promotion, and event management strategies, enhancing brand visibility and driving increased foot traffic and sales.
• Led the design, construction, and development of the company website, ensuring an intuitive user interface and seamless online shopping experience for customers.
• Expanded the company's online presence and branding through strategic digital marketing initiatives, resulting in heightened brand awareness and engagement.
• Successfully procured and managed commercial spaces, negotiating favourable terms and overseeing effective space utilisation to optimize business operations.
• Innovated retail space design and maintenance, creating inviting and aesthetically pleasing shopping environments that resonated with the target demographic.
• Drove garment design and manufacturing processes, from conceptualisation to production, ensuring the delivery of high-quality, on-trend products that met customer demand.

• Oversaw the operations of a bustling 200+ seat restaurant and bar, ensuring a seamless and enjoyable dining experience for all patrons.
• Managed alcoholic beverage service, demonstrating extensive knowledge of various spirits, wines, and cocktails, and ensuring responsible service practices in accordance with legal regulations.
• Directed food preparation and service activities, maintaining high standards of quality and presentation to meet and exceed customer expectations.
• Managed point-of-sale systems and accurately processed transactions, contributing to an efficient and streamlined customer service experience.
• Handled electronic transactions and cash handling with accuracy and efficiency, maintaining strict financial controls and ensuring secure handling of funds.
• Conducted routine maintenance checks of the bar and dining room, promptly addressing any issues to uphold a clean and inviting atmosphere for guests.
• Maintained the bar and dining room, upholding cleanliness and sanitation standards to provide a welcoming and hygienic environment for guests.
• Managed stocking and merchandising activities, optimising inventory levels and product placement to maximize sales and customer satisfaction.
• Orchestrated successful event management, overseeing the planning and execution of various events to drive customer engagement and increase revenue.
• Provided comprehensive training and supervision to staff members, fostering a positive and productive work environment that prioritised exceptional service and teamwork.
• Executed thorough opening and closing procedures, ensuring that all operational aspects were addressed to guarantee a smooth start and finish to each business day.
• Handled banking duties, including cash deposits and reconciliations, maintaining accurate financial records and adhering to established banking protocols and procedures.
• Fostered a cohesive team environment through effective leadership and communication, promoting staff morale and enhancing overall service quality.

• Assisted in the coordination and execution of community events in collaboration with State initiatives, supporting various aspects of event planning and logistics.
• Offered guidance and support to local youth, providing mentorship and advice on educational and personal development opportunities.
• Provided vocal coaching to students, focusing on fundamental techniques and fostering a love for music and performance.
• Supported the creation and implementation of youth-focused programs, assisting in the coordination of activities and resources to promote artistic expression and personal growth.
• Assisted in assessing student progress and provided constructive feedback, encouraging their development and fostering a supportive learning environment.
• Contributed to the organisation of local community events, helping to ensure their successful execution and providing logistical support as needed.
• Assisted in building and maintaining connections with industry professionals and resources, providing students with valuable insights into potential career paths in the music industry.
• Contributed to the facilitation of workshops and masterclasses, supporting the delivery of educational sessions and providing assistance to participants.
• Maintained open communication with students and their families, addressing inquiries and concerns and providing assistance as needed for a positive learning experience.

• Assisted in maintaining organised and efficient general administrative processes, contributing to the smooth operation of daily office activities.
• Supported the timely actioning and processing of student enrolments, ensuring adherence to established procedures and documentation requirements.
• Provided professional and courteous assistance during inbound and outbound calls, addressing inquiries and providing necessary information to callers.
• Collaborated with team members to effectively resolve administration issues, contributing to the development of practical solutions and follow-up procedures.
• Assisted in the management of office correspondence and documentation, maintaining accurate records and facilitating efficient information flow.
• Contributed to the organisation of administrative tasks and schedules, assisting in the prioritisation and timely completion of various tasks and projects.
• Participated in team meetings and training sessions, actively engaging in discussions and sharing insights to support departmental objectives and initiatives.
• Assisted in the preparation and dissemination of administrative reports and documents, ensuring accuracy and compliance with established guidelines.
• Supported the implementation of new administrative processes and procedures, providing valuable feedback and suggestions for continuous improvement.
• Maintained a helpful and approachable demeanour, fostering a positive and collaborative work environment conducive to effective teamwork and communication.

• Managed a high volume of inbound and outbound calls, ensuring timely and effective communication with stakeholders and listeners.
• Provided professional greeting and direction for various stakeholders, creating a welcoming and organised environment.
• Handled merchandise sales, invoicing, and stock control, maintaining accurate records and efficient management of inventory.
• Processed diverse transactions, including point-of-sale, EFT, cash handling, subscriptions, sponsorships, and accounts across multiple platforms.
• Conducted thorough and precise data entry, contributing to the maintenance of well- organised records and streamlined operations.
• Managed various postal duties, ensuring the efficient processing and distribution of relevant correspondence and materials.
• Provided attentive and personalised support to stakeholders, addressing their transportation needs, conducting tours, and attending to personal requirements.
• Contributed creative copywriting and voiceover work for effective promotion and engagement initiatives.
• Assisted in organising and facilitating community events, fostering engagement and participation among stakeholders.
• Supported the coordination of fundraising campaigns and sponsorship initiatives, ensuring effective communication and support for various programs.
• Collaborated with the marketing team to develop and execute promotional strategies, contributing creative insights to enhance outreach and engagement efforts.
• Managed inventory checks and replenishment, ensuring the availability of merchandise and promotional materials for events and activities.
• Contributed to the development of customer service protocols, promoting a positive and customer-focused approach to stakeholder interactions.
• Supported event coordination and scheduling, ensuring seamless transitions and effective communication among stakeholders.
• Contributed to the development of promotional materials and marketing collateral, providing input for impactful branding and messaging.